Packet loss leading to disconnects after switching to Telus Fibre

[wireless]

I just recently moved to Telus Fibre from Shaw and ever since the move I’ve been having frequent disconnects from online game services such as Battlenet and Blizzard games. Specifically World of Warcraft and Hearthstone. Following Blizzard’s advice I ran several pathping tests to their servers. What I found is a large amount of packet loss. Below are three of them:

Tracing route to 24.105.30.129 over a maximum of 30 hops

0 BLACK.telus [192.168.1.65]
1 192.168.1.254
2 * 207.216.117.193
3 STTLWAWBCI01.bb.telus.com [75.154.217.106]
4 six.blizzardonline.net [206.81.81.122]
5 37.244.5.33
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 BLACK.telus [192.168.1.65]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.254
3/ 100 = 3% |
2 5ms 15/ 100 = 15% 12/ 100 = 12% 207.216.117.193
0/ 100 = 0% |
3 --- 100/ 100 =100% 97/ 100 = 97% STTLWAWBCI01.bb.telus.com [75.154.217.106]
0/ 100 = 0% |
4 --- 100/ 100 =100% 97/ 100 = 97% six.blizzardonline.net [206.81.81.122]
0/ 100 = 0% |
5 11ms 3/ 100 = 3% 0/ 100 = 0% 37.244.5.33

Trace complete.

Tracing route to 24.105.30.129 over a maximum of 30 hops

0 BLACK.telus [192.168.1.65]
1 192.168.1.254
2 207.216.117.193
3 STTLWAWBCI01.bb.telus.com [75.154.217.106]
4 six.blizzardonline.net [206.81.81.122]
5 37.244.5.33
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 BLACK.telus [192.168.1.65]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.254
16/ 100 = 16% |
2 1ms 17/ 100 = 17% 1/ 100 = 1% 207.216.117.193
0/ 100 = 0% |
3 --- 100/ 100 =100% 84/ 100 = 84% STTLWAWBCI01.bb.telus.com [75.154.217.106]
0/ 100 = 0% |
4 --- 100/ 100 =100% 84/ 100 = 84% six.blizzardonline.net [206.81.81.122]
0/ 100 = 0% |
5 6ms 16/ 100 = 16% 0/ 100 = 0% 37.244.5.33

Trace complete.

Tracing route to 24.105.30.129 over a maximum of 30 hops

0 BLACK.telus [192.168.1.65]
1 192.168.1.254
2 207.216.117.193
3 STTLWAWBCI01.bb.telus.com [75.154.217.106]
4 six.blizzardonline.net [206.81.81.122]
5 37.244.5.33
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 BLACK.telus [192.168.1.65]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.254
13/ 100 = 13% |
2 1ms 18/ 100 = 18% 5/ 100 = 5% 207.216.117.193
0/ 100 = 0% |
3 --- 100/ 100 =100% 87/ 100 = 87% STTLWAWBCI01.bb.telus.com [75.154.217.106]
0/ 100 = 0% |
4 --- 100/ 100 =100% 87/ 100 = 87% six.blizzardonline.net [206.81.81.122]
0/ 100 = 0% |
5 6ms 13/ 100 = 13% 0/ 100 = 0% 37.244.5.33

Trace complete.



These pathping tests were done over the span of an hour and a half while I talked to Telus tech support. I went through all the steps with the telus technician of rebooting the Modem, the Nokia Fiber box, as well as my machine.

In the pathping output, you can see the IP that is the issue is 207.216.117.193 and when I search online for who owns that IP, several sites tell me that this is a Telus Communications IP address.

http://www.iplookup.online/address/207.216.117.html
https://www.check-my-ip.net/207.216.117.193-ip-address/
https://db-ip.com/207.216.117.193

So I am pretty sure that this IP is part of the Telus network, It is also the 2nd hop right after my modem for all of my network traffic as seen in the various tracert output below.

Tracing route to www.blizzard.com (http://www.blizzard.com) [24.105.29.30]
over a maximum of 30 hops:


<SPAN> 1 * 1 ms