Contract termination fees for deceased
 

Hello,
My mother passed away and I am the executor of the estate. I had the bills changed to the “estate of” and cancelled all services.
Final bills were all paid and up to date and all equipment was returned.
I just received a bill for contract terminations fees of $885.
It seems in very poor taste to charge a deceased persons these fees. Especially considering both my mother and are retired Telus employees with over 45 years of service between us.
I have been unable to find any information in the Terms of Service Agreements.
I did however find the competitors (Bell & Rogers) practice of waiving these fees.
Has anyone had success with Telus waiving the fees in the case of a deceased person?


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