Sorry Al but
www.amazon.com and
www.amazon.ca sucks for that..
similar incidents happened to me!
Ordered a few networking things, some didnt work for my needs, i didnt even ask for a return/credit I just ordered a different item. Amazon.com then asks for a bank statement with my billing phone number on it printed by the Bank. I just faxed it anyway. Several times. They keep saying we need a statement with billing phone number on it. Than they say have my bank contact them via fax. They bank did that (after 4 hours of trying) and amazon still has not resolved my closed account. Better to file with the BBB.
Thank you for contacting us at Amazon.com.
We received your fax, however it did not contain the information required to process your order.
As previously indicated, please fax us a copy of a recent credit card *billing statement* (206-266-1838 from within the US or
XXXXXXXXXXXXXXXXX internationally) for the credit card presented for your order(s). The statement should include the following
information:
- The name on the account
- The billing address on the account
- The billing telephone number on the account
To ensure that your fax is processed in the most timely manner, please be sure it includes the email address used when placing your order, and/or the order number you received in your email confirmation.
Please note that your Amazon.com account and order will remain on hold pending receipt of this fax. We apologize for any inconvenience this may cause you and appreciate your patience with our security measures.
Feel free to contact us should you have any questions or concerns. Thank you for your interest in shopping at Amazon.com.
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com