so after 4 months of trying to restore my account to return a 40 dollar item, I opened a billing inquiry with ATB Mastercard. It worked. I then mailed the POS piece of shit netgear item to Amazon
!!
Take that amazon:
I did indeed fax a form saying i did authorize the chargeback because it was defective and amazon.com closed my account and kept on asking for a bank statement with billing phone number making no sense.
Greetings from Amazon.com.
We have been contacted by the issuing bank of the credit card presented for order(s) placed on your Amazon.com account.
The charges have been disputed and the bank has demanded payment from us. The disputed charges will appear as refunds on your credit card statement.
Consequently, we have placed a hold on your account. We cannot process further orders until we receive payment for the orders that were sent in the past.
The orders where payment is due include:
Order(s):
Transaction Dates: 2012
Amounts in Dispute: CDN$ 41.10
Items in Order(s): XXXXXXXXXXX..
Please reply back to this email with the last four digits of the credit card you wish to use. If the card is not currently on your account, you may provide a new method of payment for the chargeback against this order by fax.
Please send the following information to our secure fax line at 1-304-522-8017.
* the order number in question
* complete credit card number you want us to charge
* expiration date of the credit card
* amount of charge(s)
* your name, as it appears on your credit card
* the billing address your credit card company has on file for you
* the phone number your credit card company has on file for you
We ask that this information be faxed to us simply because email is not as secure a method of transmitting your credit card number.
Once we've received this information, we will issue the charge to your specified card and will re-instate your account. We appreciate your cooperation in the matter.
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com