wow even the BBB said amazon.com closes accounts and closes seller accounts without reason....... first thing stated on BBB regarding Amazon.com:
BBB ACCREDITED BUSINESS SINCE 08/01/1996
Amazon.com (Headquarters)
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(866) 216-1074
1200 12th Ave S Ste 1200, Seattle, WA 98144-2734
www.amazon.com
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Reason for Rating
BBB Ratings System Overview
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Description
This company offers variety of new and used items for sale through the Internet.
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BBB Accreditation
A BBB Accredited Business since 08/01/1996
BBB has determined that Amazon.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Amazon.com's rating include:
Length of time business has been operating.
Complaint volume filed with BBB for business of this size.
Response to 3515 complaint(s) filed against business.
Resolution of complaint(s) filed against business.
BBB has sufficient background information on this business.
On June 13, 2012, BBB began receiving a pattern of complaints regarding sales practice issues. Consumers allege Amazon.com closes their selling accounts without valid proof, and once the account is closed, the company does not release funds in a timely manner or on the date specified. Consumers claim the company does not properly follow A-to-Z Guarantee Protection rules or policies. Consumers further allege the company becomes unresponsive when contacted regarding these issues.
On August 13, 2009, BBB began receiving a pattern of complaints from consumers regarding issues with Amazon.com's Kindle. Consumers allege when they purchase the product, it is either defective upon purchase or becomes defective shortly before or after the 12-month warranty period ends. Consumers claim when they contact Amazon.com to request a new Kindle, the company says another one can be purchased at a discounted rate. Consumers further allege the replacement Kindle has no warranty, and they must pay full price for another replacement if their second Kindle becomes defective.
Customer Complaints Summary
BBB serving , maintains a report on this company's headquarters location. Please visit for details or call .
3515 complaints closed with BBB in last 3 years | 1693 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 518
Billing / Collection Issues 599
Delivery Issues 345
Guarantee / Warranty Issues 65
Problems with Product / Service 1988
Total Closed Complaints 3515
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Government Actions
BBB knows of no significant government actions involving Amazon.com.
What government actions does BBB report on?
Advertising Review
BBB has nothing to report concerning Amazon.com's advertising at this time.
What is BBB Advertising Review?
Additional Information
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BBB file opened: 08/01/1996
Business started: 07/01/1995
Contact Information
Principal: Mr Evan James (Manager – Executive Customer Relations)
Mr Jeff Bezos (President)
Business Category
Internet Selling Services, Internet Shopping, General Merchandise - Retail, Books - Used & Rare, Books - Textbooks New & Used, Books - New
Alternate Business Names
Endless.com, Amazon.Com Books Inc, Amazon.Com Inc, Amazon Com Washington LLC, Amazon Com Intl Marketplace Inc, Amazon Export Sales Inc
BBB Program Participation
Amazon.com participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
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