Netflix not working on optic tv

[wireless]

We just got optic tv and internet. Since day one Netflix app will not load. We try to go through the guide and through the apps button. It tries to load then seems like it gives up. We have tried all the troubleshooting steps, unplugged it, reset the box multiple times, and even reset the internet router. Nothing has worked. Please can someone help us to resolve this issue.

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