Optic TV no pause, no rewind, no PVR since the upgrade done around Feb 25, same problem anyone?

[wireless]

I've been having problems for just under 2 weeks now, I've only been a customer for 2 months. I've been in touch with Support several times. So far I've had 3 phone calls to them, 6+ emails, 5+ hours with Online Support and still the exact same problem. No pause, no rewind, no PVR. It seems they have no idea what's causing it but are "monitoring it from their end". I'd really like to get this resolved. As the Support tech pointed out these are "convenience" features but I am paying for them and all my wasted time is not convenient.


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