Moving an overhead line from my house to my garage

[wireless]

Hi there,

Does anyone know who I need to chat with at Telus about getting information about the process of moving an overhead fibre line from the pole to my house? I'm doing some landscaping work and would like to reroute that line via the garage and underground.

I've called their customer support team and have been bounced back and forth between Technical Support and Customer Support three times. I understand this is not a usual request, but i'm stuck in limbo trying to get to the right department to get some basic questions answered.

If anyone has run through this process, I'd be grateful for a quick note to understand how it works and who to contact.


More...