Poor upstream speed.

[wireless]

We have 25Mbps service but cannot play online games because our upstream speed is under 1Mbps most of the time and if we pull all other devices off the network, may get 1.2Mbps (tested multiple computers) which is still too slow for many games. My download speeds are above 25Mbps in all the tests I have done.

In my searching on troubleshooting I found documentation about line status and from my understanding of what I read, I have either line issues or dslam issues as the modem was replaced yesterday with a T3200M which made no difference.

I checked the line status and got these figures.
Levels Downstream Upstream
Line Rate: 30919 Kbps 1735 Kbps
Attainable Line Rate: 31772 Kbps 1815 Kbps
SNR: 6.3 dB 5.8 dB
Attenuation: (DS1)25.4 dB (US1)11.1,(US2)62.7 dB
Power: 18.4 dBm 8.3 dBm

From everything I am reading, this is the common thread for attenuation.
20dB and below is outstanding
20dB – 30dB is excellent
30dB – 40dB is very good
40dB – 50db is OK
50dB and above is bad

Since I am seeing attenuation at 62.7db, I say we have a problem yet the TELUS tech said everything is normal.

For the SNR, there is two different SNR readings talked about and I am not sure which version is displayed on our modem. If it is the one, then we are getting poor connections as well.

10dB and below is bad
11db – 20dB is OK
20dB – 28dB is excellent
29dB and above is outstanding

Since both of our signals are under 10dB, doesn't this show that there is a problem?

We have talked about upgrading to 50Mbps but I am concerned that we will still have issues and not get the service that we are paying for now and concerned that it will just be worse.



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