Amazon.com - Closed Account After delivery of defective item

[alandbetty]

We purchased an expensive item on amazon.com ($500) it arrived dead. We contacted amazon and they said they no more in stock and are awaiting more for replacements. They said we can send the old one back with a RMA label. However, they closed account down saying it is related to another closed account. This is our first time using Amazon. They refuse to answer our emails and faxes. We get canned messages from them on the telephone and email.

We suggest unless you have hoards of money, do not use amazon.com, we are trying open a charge back with CIBC visa but this is more difficult than one would imagine. American Express and Capital one have a 1 step on-line dispute forum where as CIBC has a phone department for this and we are getting nowhere s with them.



address-verification@amazon.com address-verification@amazon.com
1:23 AM

to me
Greetings from Amazon.com.

This message is to inform you that we have closed your Amazon.com account.

We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.

We are unable to discuss other accounts with you but please contact us should you have any other questions; we'd be glad to assist you.


Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com
=========================

[sammijo]

Sorry Al but www.amazon.com and www.amazon.ca sucks for that..

similar incidents happened to me!

Ordered a few networking things, some didnt work for my needs, i didnt even ask for a return/credit I just ordered a different item. Amazon.com then asks for a bank statement with my billing phone number on it printed by the Bank. I just faxed it anyway. Several times. They keep saying we need a statement with billing phone number on it. Than they say have my bank contact them via fax. They bank did that (after 4 hours of trying) and amazon still has not resolved my closed account. Better to file with the BBB.




Thank you for contacting us at Amazon.com.

We received your fax, however it did not contain the information required to process your order.

As previously indicated, please fax us a copy of a recent credit card *billing statement* (206-266-1838 from within the US or
XXXXXXXXXXXXXXXXX internationally) for the credit card presented for your order(s). The statement should include the following
information:

- The name on the account
- The billing address on the account
- The billing telephone number on the account

To ensure that your fax is processed in the most timely manner, please be sure it includes the email address used when placing your order, and/or the order number you received in your email confirmation.

Please note that your Amazon.com account and order will remain on hold pending receipt of this fax. We apologize for any inconvenience this may cause you and appreciate your patience with our security measures.

Feel free to contact us should you have any questions or concerns. Thank you for your interest in shopping at Amazon.com.


Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com

[sammijo]

then this



Greetings from Amazon.com.

Thanks for contacting us with your concerns. Please, at your earliest convenience, ask your bank to contact us directly so that we may verify the information on your account. Your account and order will remain on hold until we can do so. We will gladly assist you with this order and any other orders on your account as soon as we receive approval from your bank.

An Account Specialist can be reached via fax at (206) 266-1838.

Please don't hesitate to contact us should you have any further questions. Thank you for your interest in shopping at Amazon.com.


Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com

[sammijo]

so after 4 months of trying to restore my account to return a 40 dollar item, I opened a billing inquiry with ATB Mastercard. It worked. I then mailed the POS piece of shit netgear item to Amazon


!!

Take that amazon:

I did indeed fax a form saying i did authorize the chargeback because it was defective and amazon.com closed my account and kept on asking for a bank statement with billing phone number making no sense.

Greetings from Amazon.com.

We have been contacted by the issuing bank of the credit card presented for order(s) placed on your Amazon.com account.
The charges have been disputed and the bank has demanded payment from us. The disputed charges will appear as refunds on your credit card statement.

Consequently, we have placed a hold on your account. We cannot process further orders until we receive payment for the orders that were sent in the past.

The orders where payment is due include:

Order(s):

Transaction Dates: 2012

Amounts in Dispute: CDN$ 41.10

Items in Order(s): XXXXXXXXXXX..



Please reply back to this email with the last four digits of the credit card you wish to use. If the card is not currently on your account, you may provide a new method of payment for the chargeback against this order by fax.

Please send the following information to our secure fax line at 1-304-522-8017.

* the order number in question
* complete credit card number you want us to charge
* expiration date of the credit card
* amount of charge(s)
* your name, as it appears on your credit card
* the billing address your credit card company has on file for you
* the phone number your credit card company has on file for you

We ask that this information be faxed to us simply because email is not as secure a method of transmitting your credit card number.

Once we've received this information, we will issue the charge to your specified card and will re-instate your account. We appreciate your cooperation in the matter.


Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com

[alandbetty]

Amazon.com has the absolute worst customer service I have ever seen
Written: Mar 08 '07 (Updated Mar 08 '07)






Ease of Ordering:







Customer Service:







Selection:







On-Time Delivery:










Full Review



About a month ago I ordered an item from Amazon.com using my bank card. All seemed fine and I assumed the order went through without a hitch until about a week later. I noticed I still hadn't received a shipping confirmation. I tried to log-in to my account to check on the status of my order but I kept getting a message that said my e-mail address was not found in Amazon's records. I searched for an unreasonable amount of time for Amazon's customer service number until I finally gave up and resorted to searching google for the number. I actually had to type in "Amazon.com customer service number" which immediately brought up several pages detailing that Amazon.com does not want people calling them so they try to hide their number. What a horrible thing to do to an upset customer, or any customer for that matter. On the same note, I e-mailed Amazon twice (I was told this is their preferred way to deal with customers) and have still received no reply. I even checked my spam folder and nothing still. Amazon absolutely must do something about their customer service first and foremost.
When I finally called I got practically no help from the operator as they told me they were not authorized to open my locked account. This was apparently because "the address I gave on the order didn't match the address my bank had on record." That is all the information they could give me. They then said "We are very sorry but we are going to have to forward this onto our account's specialist who will get back to you within 3-5 business days." I said that was fine. After all, it was my only option because nobody there was authorized to help and they were not allowed to transfer calls to anyone who could. No wonder they hide their phone number. Anyway, before the conversation ended I requested that my order be canceled because I wasn't going to give my money to a company that had decided I was guilty without allowing me to prove my innocence. I called my bank that day and tried to find out what the problem was because I had received a 'returned statement fee' on my statement. I knew this had to be a mistake because two days after I moved I went to the bank and changed my address. They fixed the problem, assured me it was totally their fault, and refunded the return statement fees applied to my account. The Amazon order was eventually canceled and because these elusive "account's specialists" never called I assumed I had fixed the problem with both my bank and Amazon.
A few weeks later I ordered two items from Amazon with my mother's card on a different account which I had been using since the problem with the other account. These orders went through beautifully so I had the courage to go ahead and use my own bank card. Again, I never received any call or e-mail from Amazon so I assumed the problem with my bank card and my billing address was worked out. A few days later I even received a shipping confirmation so I was certain everything was fine. Soon after though I tried to log-in to check my purchase and my seller's account and I kept getting that same message that my e-mail address was not found in their records. I checked to see if my bank card was charged (it wasn't) so I called Amazon.com's customer service and I was told that even though I got the shipping confirmation, the order was on hold and was not going to be processed or shipped until an account's specialist reviewed it and contacted me. I was absolutely assured that the order was not going through. The operator's reassurance coupled with my previous success in canceling an order made me think I was in the clear to spend the the money in my account on the item I was trying to buy from Amazon in the first place. Three days later and much to my surprise the Amazon item showed up at my door and my bank called to tell me I had overdrawn.
I am so extremely upset that I have been treated this was by Amazon. They don't call or e-mail me to inform me of any problem. I am kept in the dark and treated like a leper on something that is 100% my business. Then I am forced to call their intentionally hidden phone number only to be given no help and no options. I am told simply to wait 3-5 business days even though it is imperative that I get help ASAP. I am assured the order is on hold and other than that I am given nothing else and told to wait, and wait, and wait. I am not even able to log-in to cancel my order on my own. I am left completely helpless. Then despite despite Amazon suspecting me of fraud and despite all the reassurance I am given that the order will not go through, they go ahead and charge a card they think is involved in fraud or possibly stolen. WHAT IS WRONG WITH THESE PEOPLE? Way to compound an already horrible situation, Amazon. My order is allowed to go through and they're perfectly fine taking my money even though I am no longer in good standing with their company and I am completely unable to access my account either on the web or by phone. Also, I told them specifically they no longer had permission to charge my card because I didn't want to give such an awful company another dime. I should have learned my lesson the first time around.
I have yet to work this issue out as they have still failed to contact me either by phone or e-mail. Hopefully I can be refunded every penny including what it will cost to ship the item back. I will also be asking Amazon to pay my $32 overdraft fee. I will scream until my voice is heard if that's what has to be done.
Amazon is great when your order goes smoothly, but if there is even the slightest issue...you will be so sorry you ever attempted to deal with Amazon.com.

[alandbetty]

wow even the BBB said amazon.com closes accounts and closes seller accounts without reason....... first thing stated on BBB regarding Amazon.com:

BBB ACCREDITED BUSINESS SINCE 08/01/1996

Amazon.com (Headquarters)
Find a Location
(866) 216-1074
1200 12th Ave S Ste 1200, Seattle, WA 98144-2734
www.amazon.com
View Additional Web Addresses


On a scale of A+ to F
Reason for Rating
BBB Ratings System Overview
SharePrint
BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description
This company offers variety of new and used items for sale through the Internet.

Request a Quote
Request a quote from Amazon.com.

BBB Accreditation
A BBB Accredited Business since 08/01/1996

BBB has determined that Amazon.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Amazon.com's rating include:

Length of time business has been operating.
Complaint volume filed with BBB for business of this size.
Response to 3515 complaint(s) filed against business.
Resolution of complaint(s) filed against business.
BBB has sufficient background information on this business.
On June 13, 2012, BBB began receiving a pattern of complaints regarding sales practice issues. Consumers allege Amazon.com closes their selling accounts without valid proof, and once the account is closed, the company does not release funds in a timely manner or on the date specified. Consumers claim the company does not properly follow A-to-Z Guarantee Protection rules or policies. Consumers further allege the company becomes unresponsive when contacted regarding these issues.

On August 13, 2009, BBB began receiving a pattern of complaints from consumers regarding issues with Amazon.com's Kindle. Consumers allege when they purchase the product, it is either defective upon purchase or becomes defective shortly before or after the 12-month warranty period ends. Consumers claim when they contact Amazon.com to request a new Kindle, the company says another one can be purchased at a discounted rate. Consumers further allege the replacement Kindle has no warranty, and they must pay full price for another replacement if their second Kindle becomes defective.

Customer Complaints Summary
BBB serving , maintains a report on this company's headquarters location. Please visit for details or call .

3515 complaints closed with BBB in last 3 years | 1693 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 518
Billing / Collection Issues 599
Delivery Issues 345
Guarantee / Warranty Issues 65
Problems with Product / Service 1988
Total Closed Complaints 3515
Complaint Details | Definitions | BBB Complaint Process | File a Complaint

Government Actions
BBB knows of no significant government actions involving Amazon.com.

What government actions does BBB report on?

Advertising Review
BBB has nothing to report concerning Amazon.com's advertising at this time.

What is BBB Advertising Review?

Additional Information
top
BBB file opened: 08/01/1996
Business started: 07/01/1995
Contact Information
Principal: Mr Evan James (Manager – Executive Customer Relations)
Mr Jeff Bezos (President)
Business Category
Internet Selling Services, Internet Shopping, General Merchandise - Retail, Books - Used & Rare, Books - Textbooks New & Used, Books - New

Alternate Business Names
Endless.com, Amazon.Com Books Inc, Amazon.Com Inc, Amazon Com Washington LLC, Amazon Com Intl Marketplace Inc, Amazon Export Sales Inc
BBB Program Participation
Amazon.com participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Industry Tips
Home Improvements
Online Auctions
Protect Your Holiday Purchases
Purchasing a Car Online
Returning Merchandise Purchased Online
Shop with Speed And Ease On the Internet, But Be Cyber-Savvy!
Shopping Safely Online
TTY Relay Operators Used to Defraud Businesses