I have a question,...how can a company that is supposed to be so big, and continuously state that our time is valuable as a customer, when we are on hold, and apologize for it,....but when it comes to actual service, you are not even given the respect of a return phone call stating issues, after the phone call stating that they are on their way to your home? So after an hour and nothing, i called the technician, no answer, left a message, no response, another hour goes by, i call Telus and after waiting more than a half hour for a return call to find out what is going on, then being told the person who lived here before, there is an issue with their account? What does that have to do with me? This apartment was vacant for at least the month of June and July, I moved in August 1st, made the appointment for August 7, no appointments that date, now I have to wait until August 20!!! The lack of respect is appalling!!!!
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08-10-2018, 05:55 PM
Service
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