Ridiculous call wait times. How is this acceptable?

[wireless]

It seems that calling Telus customer service means being put on hold for long periods of time. At the moment I have been on hold for over an hour waiting for the customer loyalty department. We are at the end of a three year contract and I am fed up with waiting on hold with Telus. Over the last three years, with all the issues we have had with our equipment, calling telus and waiting on hold, probably total days of wait time. This is ridiculous. I recall in the 90s Telus featured frequently in the news for their atrocious customer service. Lot's of bad publicity, and eventually the got it together. Now it seems we are back in the 90s again. I seriously doubt I will renew my service with Telus for this reason.


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