Free TV and $250 credit offer

[wireless]

I have been trying to get an answer as to how long it will take to get my free tv and a credit of $250 and the process is PAINFUL! I sent an email to customer service and was told that they could not help me, my account has a specialized department to help me. I was advised to phone or start an online chat. I started an online chat but was once again told they could not help me (15 minutes into the conversation) and they would transfer our chat to the appropriate department. Waited another 20 minutes online with no indication that I was even in a queue and I just gave up.

So my question is to Telus again, how long will I have to wait? I have been waiting since July 29th and am not impressed with your customer service.


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