Slow Speeds on TELUS Internet 75

[wireless]

Hello I currently have the Internet 75 plan from Telus and I was wondering why I couldn't reach close to 75mbps download and 15mbps upload. I ran a couple of speed tests on a new laptop and on wired connection I received; 5ms ping, 38.28 download, and 6.38 upload. And on wireless connection I received; 6ms ping, 27.05 download, and 6.04 upload. I consistently get around 34~36 mbps download on wired connection even when other people are connected as long as they're not using Netflix. What could possibly be slowing down my connection? I have the gateway Actiontec V1000H, am I eligible for a free modem upgrade? Thanks!


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