Pik TV glitches

[wireless]

Repeatable problem:

Pik Tv running, (Netflix), then in another room a family member attempts to use Spotify. Pik TV immediately looses picture, and then sound. THIS DOES NOT EVER HAPPEN when viewing TV using our tiny little cheap, old Roku stick.

Scenario 2: Pik TV running OK, then a family member simply turns on wifi on a tablet. You guessed it - Pik TV immediately looses picture, then sound.

Pik box has been factory reset. Pik TV speed test dialogue says speed is 100% OK.

Tried to explain to tech support, but it seemed to be way beyond their level to understand the problem.

Honestly, our PIK TV is about to get cancelled. "Free" trial is costing way too much in frustration.

Any ideas? Thanks for reading!

JD

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