Transfer to Telus PureFibre from old copper service.... what to expect?

[wireless]

My elderly parents like in a 90's home with copper service. All they have with Telus is a land line and the DSC alarm system.

Last year their service went down and a Telus technician came around to fix it, and he told them that they were one of the few remaining on the street still on copper and they need to convert to fibre soon.

My dad passed it on to me and it's been a snafu dealing with Telus over the phone. I subcontractor crew showed up unannounced to install the outdoor line, and told me to contact Telus with any questions because they won't answer them. Telus told me the technician who is scheduled to come inside the house to finish the install will be the one answering everything.

Just today I got the appoinment reminder from Telus to be ready for the tech to come (3 days from now), and I am supposed to move furniture, etc. away from all phone jacks in preparation for his arrival?

Exactly what kind of work will they be doing in the house? Are they replacing all the phone jacks? Again, all they have is a landline and their house alarm system on the voice line. Their TV cable service is not supplied by Telus. Calls to Telus to ask for more information has been an exercise in futility, and they just tell me to ask the technician when he arrives... if that is the case, how am I supposed to prepare beforehand???

Any help is appreciated. Thanks.


More...