Disconnection Advisement

[wireless]

Whats the standard procedure for disconnection? I received no phone calls nor emails informing me my service would be disconnected. Apparently the service being suspended was the warning.
Heres the catch I dont use the service, someone else is using it and they were out of province at the moment, so they couldn't even advise me the service wasnt working.

It seems odd to me that not one phone call, physical bill or email was sent to advise me of disconnection.

I'd like to know if this is standard policy. If so i'll be resuming service with another company.

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