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Old 05-24-2018, 12:10 AM
wireless wireless is offline
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Join Date: Feb 2012
Posts: 87,077
Default Optik TV Smart Remote

I would like to know why Telus has decided to drop the current Optik TV Smart Remote app to adopt their new and most confusing Optik TV GO or whatever its called.
With the new app you will no longer be able to:
1) use your phone as a Remote,
2) change channels on your various boxes from your phone using the guide, THIS IS THE MOST IMPORTANT FUNCTION I CAN THINK OF FOR YOUR SERVICE. THIS FUNCTION ALLOWS ME OR FAMILY MEMBER TO CHECK THE GUIDE AND CHANGE CHANNELS WITHOUT HAVING TO USE THE ON-SCREEN GUIDE.
3) use the guide to jump to future dates or days
4) easily record and change record settings using the guide.
5) manage your recordings on your PVR.

My assumption is that the old app was powered by i.TV and Telus thought they could do a better job and not have to pay for i.TV rights to use. Well you didn't do a good job and actually succeeded in making a great app worse.

The new app is extremely confusing and I consider myself to be a bit of a tech nerd. Multiple clicks required to drill into functions of the app, confusing record and show listings when using the guide.

For all those who wish to see the old app remain functional chime in here.


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