VPN remote network connection from Home to Work - not working since changed to new 3200 Router

[wireless]

I have always run and used the generic PPTP with Microsoft VPN on windows 10 to connect to my Lan through my home network. This past week, Telus came home to update some things and the old Actiontec 1200 router was swapped for a new 3200 router. Now when I attempt to connect on a PPTP the whole router reboots. Today I worked with my Office Managed Router technician and created an IPSEC connection and configured on my computer at home. It connected and was live for about 3 or 4 seconds and then again the router rebooted. I had logged into the router and changed from NAT to low settings on Firewall which show all ports in and out for IPSEC and PPTP and others and the connection should go through but it seems to be intentionally dropping and then rebooting. We had seen the connection log on our Cisco router at work showing the connection happening and then showing a client initiated drop of the tunnell. Now I can leave the security of my home and go to the local Tim Hortons and somehow remote connect to my office LAN, but from home I can not. Does anyone know the workaround for this or can anyone from TELUS who is reading these forums advise what is happening and how to rectify ? I am off contract so if I can not get a solution then I might as well switch to another provider.



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