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03-18-2013, 06:22 AM
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Refund policy at northeast gas station irks drivers
Tamara Elliott, Global News : Friday, March 15, 2013 5:21 PM
CALGARY- Prepaying for gas has become the norm, but some drivers fueling up at a northeast gas station have been getting sticker shock.
At Sunrise Gas along 32 Street, it is mandatory to prepay inside the store, using cash, debit or credit. But to the dismay of some drivers, if you pay don’t fill up to the full amount, the difference is only refunded in store credit—regardless of whether customers pay with credit or cash.
“I said, ‘this is gas, I’m not buying groceries,’ and [the clerk] said ‘that’s what we do here,’” complains customer Eric Harleman. “I said, ‘OK that’s fine, obviously business is not important to you, I’m taking my business somewhere else.’”
The owner of Sunrise Gas says they are a small family business and don’t have the system or equipment to process the refunds that other retailers do.
The provincial and federal governments both confirm there are no regulations concerning this practice, and it’s up to retailers to decide if customers get cash back or an in-store credit.
Should businesses be allowed to issue store credits instead of change?
<input class="pds-radiobutton" id="PDI_answer31622628" value="31622628" name="PDI_answer6966378" type="radio"><label for="PDI_answer31622628" class="pds-input-label">Yes, they should be allowed to set their own policies</label><input class="pds-radiobutton" id="PDI_answer31622629" value="31622629" name="PDI_answer6966378" type="radio"><label for="PDI_answer31622629" class="pds-input-label">Only if a customer is returning an item</label><input class="pds-radiobutton" id="PDI_answer31622630" value="31622630" name="PDI_answer6966378" type="radio"><label for="PDI_answer31622630" class="pds-input-label">Not if customers are required to pre-pay</label>
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With files from Tony Tighe
© Global News. A division of Shaw Media Inc., 2013.
Read it on Global News: Global Calgary | Refund policy at northeast gas station irks drivers (http://www.globaltvcalgary.com/refund+policy+at+northeast+gas+station+irks+driver s/6442829300/story.html#ixzz2Ns0Kkpq3)
Global Calgary · 9,213 like this
Friday at 3:37pm ·
At Sunrise Gas along 32 Ave. N.E., if you don’t fill up to the full amount, the difference is refunded in store credit—not cash.
Refund policy at northeast gas station irks drivers
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Global Calgary (http://www.facebook.com/GlobalCalgary?ref=stream) · 9,213 like this
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At Sunrise Gas along 32 Ave. N.E., if you don’t fill up to the full amount, the difference is refunded in store credit—not cash.
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Jeff Walker "...they are a small family business and don’t have the system or equipment to process the refunds that other retailers do"
Bullsh*t. If they have the "system or equipment" to process the purchase, then they can process the refund as well.
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Brenda Lee Price (http://www.facebook.com/brendalee.price) WOW they own this business should give refunds to customers. I wont fill up there shell stations are all ripoffs
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Mike Dodds (http://www.facebook.com/mike.dodds.54) Truth be told, its not against the law to rip people off, but it is against the law to TELL people they're being ripped off !!!
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Sheila Guenther Bremaud (http://www.facebook.com/sheila.bremaud) Call the cops next time
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Kelli Leigh G WILL NEVER SHOP THERE !! No refund no customer !!!
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Susan Parent (http://www.facebook.com/susan.parent.71) That is not right
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Valerie Noseworthy (http://www.facebook.com/valerie.noseworthy.18) I stopped going there because of this!!!
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Shelly Rogers Eade It is the gas station by future shop. Bunch of crooks.
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Beverlie Macleod (http://www.facebook.com/beverlie.macleod) All point of sale terminals have the ability to give a refund. They are hoping for people to not use the store credit. Many will lose it or they are one time customers. So the business keeps all that profit.
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Evan Johnston (http://www.facebook.com/evan.johnston.779) Hahaha!!!! This place sucks!!! I cant believe theyre still in business!!!! That same situation happened at that ssme gas station to me 6 years ago!!! Never been back since!!! They had that time to update their system!! Its bs!! Theyre crooks!! Because theyre forcing you to spend your money there. That you dont intend on spending!!
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Amanda Millard (http://www.facebook.com/amanda.millard.3979) This place is terrible, the service is pathetic and I would rather walk than fill up here
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Evan Johnston (http://www.facebook.com/evan.johnston.779) Consider it a tip for crappy gas and crappy service!!
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Evan Johnston (http://www.facebook.com/evan.johnston.779) They must be a bodega
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Pam Zylik What absolute BS. Thanks, Global, for getting this story out! When I used to work in that area I often bought gas there because it was cheaper. That is an awful business practice. If they think they couldn't afford "upgrades" to process refunds before, this sure isn't going to be bringing more business their way!
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Daniel Houck (http://www.facebook.com/daniel.houck.35) They have been doing this for years, the biggest surprise is that they are still in business. This company should be obligated to have pay at pump systems. So they can't screw anybody anymore !
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Shane Schiller sounds like theft to me. i hope they go out of biz. that is scumbaggery at its finest
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Corrine H (http://www.facebook.com/corrine.12) It's about time this hit the news!
I stopped going there yrs ago when I would pay more and get less gas then if I went somewhere else
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Cody Basque Hey every one share this on your page and send to every one you know lets put the crooks out of business !!!!!!!!
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Fishy Fishes (http://www.facebook.com/fishy.fishes) This is not the first time I have had a problem with these ignorant people. How do you not have the abbility to return cash and returning debit is just as easy as taking it. The owner is rude and beligerant.
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Karin KareBear Elizabeth I refuse to go there even though it's cheap gas in my area. They are rude and refuse to bend to help customers out.
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Fishy Fishes (http://www.facebook.com/fishy.fishes) I think that legaly this is not a refund but change. If you buy something like a pop there do they not give you change for your 5 dollars or do they give a cred for that as well. Someone needs to teach these ignorant people a lesson.
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Hélène Hamilton Is this the one by the PLC?
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Leslie Rook Kurianowicz Went there once years ago. They tried to rip me off then. Never went back. Losers
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Nina Crook (http://www.facebook.com/corina.crook) I had an arguement there with the guy behind the counter a couple of years ago. I said to hell with it, I'll take my business elsewhere
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Amarjot Bhatthal (http://www.facebook.com/amarjot) This practice has been happening at this gas station for over 20yrs now, it's not something recent.
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Ed Quinn I Went to this gas station with 6 Loonies and a 5$ bill buy smokes and he wouldn't take my money because it wasn't bills. Never go their again. BBB Should look into this clown.
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Petra Hodgetts "This practice has been happening at this gas station for over 20yrs now, it's not something recent." Maybe they should upgrade their system and open their eyes. Things have changed in 20 years; technology has been upgraded several times in that time frame. If you want to do business you have to learn to adapt to change.
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Erikie Tikie This is ridiculous, if they have the system to give in store credits they have it for refunds or they should just go out of business all together it's all a scam! Don't fill up there Nor buy anything from there and see how long there small family business lasts, this makes me sick that they can rip you off and get away with it
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Peter Marage The sun needs to set at the sunrise
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Mark Faminow Crooks! One Business Calgary DOESN'T need!!!
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Ed Quinn BBB Should send a kid to this store I bet anything they will sell smokes to them.
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Ryan Straw Last time I gassed up there was around 2004. They were crooks then and nothing much has changed. Spend your money elsewhere.
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Andrea Griffiths I am sure they are laughing your "change" back to their bank! What a joke! almost as bad as the Mac's store not giving me back my change if it was less than 10 cents. Why do people keep this place open?
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Dennis Sells With gas up and run episodes,watch for more prepay fuel purchases. My experience happened in Las Vegas topping up the tank on a rental car with an out of country credit card.My hair was grey by the time I was on my way.They don't trust anyone...some have no choice but to have pay first policy.
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Myrna Oldfield Stewart As far as paying for gas first, that is nothing new - it is the law in BC and also in Idaho. But if I put $60 on my card (credit or debit) they refund the $10 back to my card. If they have the machines to use cards for purchases they have the technolog...See More (http://www.facebook.com/GlobalCalgary/posts/528761657175668#)
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Ted David Burrell If they give store credit, is it the same as our province's gift card rule and cannot expire or carry "service" charges? What happens if Sunrise Gas Bar ceases business?
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Mike Gibbons I knew about this place for a while, I have no idea why anyone goes there, I certainly wouldn't. I remember them being asked by a reporter if its fair and they basically said if you don't like it piss off. Delightful customer service
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Kathy Williams (http://www.facebook.com/kathy.williams.73700) I'de take my business elsewhere.
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Norma Stair WOW I live out of town and if I went there and paid cash and needed a refund of my cash and they would not give to to me you can be guaranteed the police and an ambulance would be called.
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Eileen Dunne they have been doing that for a long time.
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Katalin Os And when they close down...what happens to your store credit???? They keep it and you're screwed, businesses like that one are shady....best to avoid.
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Naomi Summers They have been doing that for a long time. We went there once and left. Never been back.
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Shawn Buscholl It was said on the news this morning that they don't have the equipment to give "credit"?? What no cash register?? You pay in cash, you should get change, end of story. Wouldn't go near this place!!
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Rahim M. Kassam (http://www.facebook.com/rahim.m.kassam) Just don't go there!
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Mike Gibbons This subject sure stirred the pot. They are not breaking the law, but very unethical. All you can do is tell everyone to steer clear. I understand the risk of pump and dash, but there are other ways to deal with that. I would rather walk a mile with a gas can than go there.
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Refund policy at northeast gas station irks drivers
Tamara Elliott, Global News : Friday, March 15, 2013 5:21 PM
CALGARY- Prepaying for gas has become the norm, but some drivers fueling up at a northeast gas station have been getting sticker shock.
At Sunrise Gas along 32 Street, it is mandatory to prepay inside the store, using cash, debit or credit. But to the dismay of some drivers, if you pay don’t fill up to the full amount, the difference is only refunded in store credit—regardless of whether customers pay with credit or cash.
“I said, ‘this is gas, I’m not buying groceries,’ and [the clerk] said ‘that’s what we do here,’” complains customer Eric Harleman. “I said, ‘OK that’s fine, obviously business is not important to you, I’m taking my business somewhere else.’”
The owner of Sunrise Gas says they are a small family business and don’t have the system or equipment to process the refunds that other retailers do.
The provincial and federal governments both confirm there are no regulations concerning this practice, and it’s up to retailers to decide if customers get cash back or an in-store credit.
Should businesses be allowed to issue store credits instead of change?
<input class="pds-radiobutton" id="PDI_answer31622628" value="31622628" name="PDI_answer6966378" type="radio"><label for="PDI_answer31622628" class="pds-input-label">Yes, they should be allowed to set their own policies</label><input class="pds-radiobutton" id="PDI_answer31622629" value="31622629" name="PDI_answer6966378" type="radio"><label for="PDI_answer31622629" class="pds-input-label">Only if a customer is returning an item</label><input class="pds-radiobutton" id="PDI_answer31622630" value="31622630" name="PDI_answer6966378" type="radio"><label for="PDI_answer31622630" class="pds-input-label">Not if customers are required to pre-pay</label>
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Read it on Global News: Global Calgary | Refund policy at northeast gas station irks drivers (http://www.globaltvcalgary.com/refund+policy+at+northeast+gas+station+irks+driver s/6442829300/story.html#ixzz2Ns0Kkpq3)
Global Calgary · 9,213 like this
Friday at 3:37pm ·
At Sunrise Gas along 32 Ave. N.E., if you don’t fill up to the full amount, the difference is refunded in store credit—not cash.
Refund policy at northeast gas station irks drivers
More Info:
http://www.facebook.com/GlobalCalgary/posts/528761657175668
Global Calgary (http://www.facebook.com/GlobalCalgary?ref=stream) · 9,213 like this
<a href="http://www.facebook.com/GlobalCalgary/posts/528761657175668"><abbr title="Friday, March 15, 2013 at 2:37pm" data-utime="1363383424">Friday at 2:37pm</abbr> ·
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At Sunrise Gas along 32 Ave. N.E., if you don’t fill up to the full amount, the difference is refunded in store credit—not cash.
http://static.ak.fbcdn.net/rsrc.php/v2/y4/r/-PAXP-deijE.gif (http://www.facebook.com/l.php?u=http%3A%2F%2Fwww.globaltvcalgary.com%2Fref und%2Bpolicy%2Bat%2Bnortheast%2Bgas%2Bstation%2Bir ks%2Bdrivers%2F6442829300%2Fstory.html&h=fAQFwxsvH&s=1)Refund policy at northeast gas station irks drivers
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(http://www.globaltvcalgary.com/refund+policy+at+northeast+gas+station+irks+driver s/6442829300/story.html)
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Jeff Walker "...they are a small family business and don’t have the system or equipment to process the refunds that other retailers do"
Bullsh*t. If they have the "system or equipment" to process the purchase, then they can process the refund as well.
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Brenda Lee Price (http://www.facebook.com/brendalee.price) WOW they own this business should give refunds to customers. I wont fill up there shell stations are all ripoffs
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Mike Dodds (http://www.facebook.com/mike.dodds.54) Truth be told, its not against the law to rip people off, but it is against the law to TELL people they're being ripped off !!!
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Sheila Guenther Bremaud (http://www.facebook.com/sheila.bremaud) Call the cops next time
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Kelli Leigh G WILL NEVER SHOP THERE !! No refund no customer !!!
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Susan Parent (http://www.facebook.com/susan.parent.71) That is not right
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Valerie Noseworthy (http://www.facebook.com/valerie.noseworthy.18) I stopped going there because of this!!!
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Shelly Rogers Eade It is the gas station by future shop. Bunch of crooks.
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Beverlie Macleod (http://www.facebook.com/beverlie.macleod) All point of sale terminals have the ability to give a refund. They are hoping for people to not use the store credit. Many will lose it or they are one time customers. So the business keeps all that profit.
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Evan Johnston (http://www.facebook.com/evan.johnston.779) Hahaha!!!! This place sucks!!! I cant believe theyre still in business!!!! That same situation happened at that ssme gas station to me 6 years ago!!! Never been back since!!! They had that time to update their system!! Its bs!! Theyre crooks!! Because theyre forcing you to spend your money there. That you dont intend on spending!!
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Amanda Millard (http://www.facebook.com/amanda.millard.3979) This place is terrible, the service is pathetic and I would rather walk than fill up here
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Evan Johnston (http://www.facebook.com/evan.johnston.779) Consider it a tip for crappy gas and crappy service!!
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Evan Johnston (http://www.facebook.com/evan.johnston.779) They must be a bodega
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Pam Zylik What absolute BS. Thanks, Global, for getting this story out! When I used to work in that area I often bought gas there because it was cheaper. That is an awful business practice. If they think they couldn't afford "upgrades" to process refunds before, this sure isn't going to be bringing more business their way!
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Daniel Houck (http://www.facebook.com/daniel.houck.35) They have been doing this for years, the biggest surprise is that they are still in business. This company should be obligated to have pay at pump systems. So they can't screw anybody anymore !
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Shane Schiller sounds like theft to me. i hope they go out of biz. that is scumbaggery at its finest
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Corrine H (http://www.facebook.com/corrine.12) It's about time this hit the news!
I stopped going there yrs ago when I would pay more and get less gas then if I went somewhere else
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Cody Basque Hey every one share this on your page and send to every one you know lets put the crooks out of business !!!!!!!!
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Fishy Fishes (http://www.facebook.com/fishy.fishes) This is not the first time I have had a problem with these ignorant people. How do you not have the abbility to return cash and returning debit is just as easy as taking it. The owner is rude and beligerant.
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Karin KareBear Elizabeth I refuse to go there even though it's cheap gas in my area. They are rude and refuse to bend to help customers out.
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Fishy Fishes (http://www.facebook.com/fishy.fishes) I think that legaly this is not a refund but change. If you buy something like a pop there do they not give you change for your 5 dollars or do they give a cred for that as well. Someone needs to teach these ignorant people a lesson.
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Hélène Hamilton Is this the one by the PLC?
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Leslie Rook Kurianowicz Went there once years ago. They tried to rip me off then. Never went back. Losers
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Nina Crook (http://www.facebook.com/corina.crook) I had an arguement there with the guy behind the counter a couple of years ago. I said to hell with it, I'll take my business elsewhere
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Amarjot Bhatthal (http://www.facebook.com/amarjot) This practice has been happening at this gas station for over 20yrs now, it's not something recent.
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Ed Quinn I Went to this gas station with 6 Loonies and a 5$ bill buy smokes and he wouldn't take my money because it wasn't bills. Never go their again. BBB Should look into this clown.
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Petra Hodgetts "This practice has been happening at this gas station for over 20yrs now, it's not something recent." Maybe they should upgrade their system and open their eyes. Things have changed in 20 years; technology has been upgraded several times in that time frame. If you want to do business you have to learn to adapt to change.
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Erikie Tikie This is ridiculous, if they have the system to give in store credits they have it for refunds or they should just go out of business all together it's all a scam! Don't fill up there Nor buy anything from there and see how long there small family business lasts, this makes me sick that they can rip you off and get away with it
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Peter Marage The sun needs to set at the sunrise
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Mark Faminow Crooks! One Business Calgary DOESN'T need!!!
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Ed Quinn BBB Should send a kid to this store I bet anything they will sell smokes to them.
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Ryan Straw Last time I gassed up there was around 2004. They were crooks then and nothing much has changed. Spend your money elsewhere.
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Andrea Griffiths I am sure they are laughing your "change" back to their bank! What a joke! almost as bad as the Mac's store not giving me back my change if it was less than 10 cents. Why do people keep this place open?
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Dennis Sells With gas up and run episodes,watch for more prepay fuel purchases. My experience happened in Las Vegas topping up the tank on a rental car with an out of country credit card.My hair was grey by the time I was on my way.They don't trust anyone...some have no choice but to have pay first policy.
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Myrna Oldfield Stewart As far as paying for gas first, that is nothing new - it is the law in BC and also in Idaho. But if I put $60 on my card (credit or debit) they refund the $10 back to my card. If they have the machines to use cards for purchases they have the technolog...See More (http://www.facebook.com/GlobalCalgary/posts/528761657175668#)
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Ted David Burrell If they give store credit, is it the same as our province's gift card rule and cannot expire or carry "service" charges? What happens if Sunrise Gas Bar ceases business?
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Mike Gibbons I knew about this place for a while, I have no idea why anyone goes there, I certainly wouldn't. I remember them being asked by a reporter if its fair and they basically said if you don't like it piss off. Delightful customer service
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Kathy Williams (http://www.facebook.com/kathy.williams.73700) I'de take my business elsewhere.
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Norma Stair WOW I live out of town and if I went there and paid cash and needed a refund of my cash and they would not give to to me you can be guaranteed the police and an ambulance would be called.
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Eileen Dunne they have been doing that for a long time.
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Katalin Os And when they close down...what happens to your store credit???? They keep it and you're screwed, businesses like that one are shady....best to avoid.
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Naomi Summers They have been doing that for a long time. We went there once and left. Never been back.
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Shawn Buscholl It was said on the news this morning that they don't have the equipment to give "credit"?? What no cash register?? You pay in cash, you should get change, end of story. Wouldn't go near this place!!
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Rahim M. Kassam (http://www.facebook.com/rahim.m.kassam) Just don't go there!
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Mike Gibbons This subject sure stirred the pot. They are not breaking the law, but very unethical. All you can do is tell everyone to steer clear. I understand the risk of pump and dash, but there are other ways to deal with that. I would rather walk a mile with a gas can than go there.
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