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08-19-2014, 01:21 PM
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Visionary CMOs Of Travel Cite WiFi At Sea, Ethnographic Research, And Pillows ... (http://news.google.com/news/url?sa=t&fd=R&ct2=ca&usg=AFQjCNGsoNmTxhXc32F1UaB1K4zWq2hTNQ&clid=c3a7d30bb8a4878e06b80cf16b898331&ei=2k7zU7DnAuq4mQK2yoGYBg&url=http://www.forbes.com/sites/robertreiss/2014/08/19/visionary-cmos-of-travel-cite-wifi-at-sea-ethnographic-research-and-pillows-as-keys-to-exceptional-customer-experience/)
Forbes
Connectivity has transformed the travel experience. Bruce Speechley, a leader in IBM's travel industry practice recently summed it up for me, â??Technology is now enabling people to experience the vacation before they arriveâ??. I wondered how the leaders ...





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