Cannot back-up Contacts via iTunes or iCloud

[cellulartalk]

4s IOS 9 Recently changed my sim from Contract to PAUG, as a result I cannot use imessage as the old phone number is still on the phone and it tries to search for it. Been told I to factory reset the phone start fresh with new PAUG sim. But no matter I do, it will not back-up or cannot see my...

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Courtesy of WestNet Wireless
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