Internet data overages

[wireless]

While I wait the 19 ahead of me in chat on a Sunday afternoon... One year ago I complained about data overage charges which were not every month and when we did go over was averaging under 300GB/month against my 250GB/mo plan. Went through all the data use offenses, no don't stream video or audio "ever" (I'm 60 years old I listen to vinyl on a turntable through an amplifier!) Rarely download anything certainly not "large files" and consider your charging for bandwidth for Netflix to be criminal when I already have to pay you for the channel and its only on for the wife or the grandkids about 15hrs per month. Can't know for sure because it's not itemized on my bill! So now it must be the daughter living in the basement and her devil "GAMING". Even if I said she was gaming 10hrs/day 7 days/week you list gaming as 75mb/hr avg date consumption maybe 30GB/month if I round way up. I naturally felt the ripoff coming having never been charged with Shaw, so 12 months ago upgraded plan to 300GB/month said if I go over once in awhile the $5 for 50GB was more cost effective to me than 15.00 more per month for unlimited and thought then the little overages were trying to "push" me into an upgrade to unlimited data and praise be I received the 300GB plan for no extra charge (I think!). Fast forward and just since the Sept 2016 bill my usage has increased to well over 400GB/month and overage charges $25 a month for 6 months straight and none of the Telus good guys have called to say they want to save me money on my bill. The last call I got from Telus was about two weeks ago apparently trying to sell me a tablet. After trying to become my friend over the phone and asking questions about what I view on the net (totally inappropriate question) I asked this person to get to the point of the call and once we came to soliciting for another super deal on a tablet that I could pay just another $10 a month for I said I wasn't interested in increasing my bill that was being taken care of already. My question is simple and one I have posed officially to the CRTC, how and when will the CRTC make Telus accountable to verify and prove their ability to precisely capture and quantify to the MB what we use in data? I have meters attached to my home that I can read if I want to verify the gas, electricity or water usage but no such thing for data I just have to "trust" that Telus isn't overbilling me or I have to add all these Net Nanny apps or whatever the heck they are to quantify the data. The provider doesn't have to itemize their bill but the consumer has to disprove the billing. Meanwhile Telus apparently is not required to demonstrate or even explain how data is measured. We measure and calibrate how much gasoline is delivered at the pump at the gas station so consumers can be assured they get what they pay for but that doesn't apply to Telco's. Any class action lawyers out there? Oh and the chat is just going to be when does my contract expire?
PS - this might all be worth it IF I had ultra hi speed Fibre service but seems like I'm subsidizing those of you who do. I looked on another forum in here about Superfibre, I laugh to see someone 15 months ago say they just got fibre service in Sooke BC (I'm from BC, is Sooke more than 4k population?) and we don't have fibre in St Albert pop 65k? The big Telus hand is on the scale and I'm paying prime rib price for bologna.


More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Internet-data-overages/m-p/70947#M11300)