2-3 hour wait

[wireless]

I have called telus twice and the wait is always over 2 hours!!! I am trying to get telus to install fibre optic at my place and it is ridiculous how long you have to wait to TALK to somebody

More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/2-3-hour-wait/m-p/71153#M11356)