wireless
05-13-2017, 09:44 PM
I had two 4K PVR boxes installed last month and was specifically told that there were no installation or rental fees (since I've been a Telus customer for over 15 years) and I obviously wouldn't have upgraded if they were going to charge me. But that's exactly what they did.
On my bill there's a $30 rental fee for the boxes.
But that's just the start. I was charged a cool $106.33 as a "partial charge" for upgrading my TV plan. I chatted with a customer agent (after giving up waiting 2 hours on the phone) and she was absolutely clueless and the only answer she had was "I understand".
After I got a little annoyed she abruptly ended the chat. That has happened to me before too. I don't understand what TELUS is paying these agents for or perhaps its company policy to treat customers like s**t & shut them up if they start asking questions. Absolutely shameful.
Calling TELUS one last time right now to resolve this issue, and if not switching to Shaw tomorrow.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Telus-Deceiving-amp-Overcharging-Customers/m-p/72725#M11706)
On my bill there's a $30 rental fee for the boxes.
But that's just the start. I was charged a cool $106.33 as a "partial charge" for upgrading my TV plan. I chatted with a customer agent (after giving up waiting 2 hours on the phone) and she was absolutely clueless and the only answer she had was "I understand".
After I got a little annoyed she abruptly ended the chat. That has happened to me before too. I don't understand what TELUS is paying these agents for or perhaps its company policy to treat customers like s**t & shut them up if they start asking questions. Absolutely shameful.
Calling TELUS one last time right now to resolve this issue, and if not switching to Shaw tomorrow.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Telus-Deceiving-amp-Overcharging-Customers/m-p/72725#M11706)