Samsung Soundbars Don't Work

[wireless]

I just bought a Samsung soundbar for my TV. It was very important to me that this work with my slimline 2 remote, so before making my purchase, I used the online tool to check the model number (HW-J355). It checked out and told me the code would be 7305. Well, after unboxing and WALL MOUNTING the soundbar, it doesn't work. The forum is full of similar issues. Why is the part number listed on the website if it doesn't work? I'll be phoning support and asking for compensation. The store won't accept the soundbar back, since it wasn't their fault. Please remove this and similar models from your lookup tool.


More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Samsung-Soundbars-Don-t-Work/m-p/73306#M11874)