Angry !!!!

[wireless]

Every month my cable bill is $45 , its been that way since I moved in over a year ago . I work a minimum wage job with VERY little wiggle room . I set up pre authorized payments last year to make sure my bill is paid every month and to budget . Well this month my bill was $111.30 !!!! I sat on hold with Telus for 2 hours for them to tell me somehow 3 packages were added to my account and that they made a mistake and because of it I would NOT be charged this month , at all. Woke up Friday morning and guess who took $111.30 out of my bank account ... Telus . Leaving me with $6 in my bank account to last me until next Friday ! . I called on Monday , only to be on hold for 3 HOURS transferring me to different departments . When I FINALLY got through I was told " You have to wait 24 hours before it shows payment was received on our end " , this was 3 days later AFTER they took my money !!! They told me they would call me back yesterday but it's highly unlikely i'all get my money back . No phone call . Called this morning , on hold 2 1/2 hours and nothing . Thank you sooooooo much Telus for your amazing customer service ... NOT !! Thank you for leaving a starving person with $6 in their bank account for 2 weeks because of YOUR mistakes !!!! Thank you for not even trying to right your wrong . You are a HORRIBLE company and I will never EVER EVER recommend you to ANYONE !!! Go with Shaw , everyone !!! At least they know how to treat their customers


More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Angry/m-p/74911#M12307)