wireless
10-30-2017, 04:19 AM
This might be a long read but I appreciate anybody that could help me out.
Just for a bit of back story, I've been streaming on Twitch.tv for the past 2 years with no major problems, aside from software or computer ones. But roughly 2-3 months ago, around August, I've been getting these weird hiccups from anywhere between 30 minutes into the stream or 3 hours in (most are withing an hour). When the hiccups happen, I start dropping frames and then eventually the software disconnects. I understand if the software somehow had a malfunction or the network stability wasn't there but I just straight up lose connection to the internet.
But I've noticed that it's not just my streaming computer (connected through the Ethernet) that loses it. I could be playing online on my ps4 (wireless) and it loses connection at the same time. My phone switches from Wifi to Data and the same thing to other devices (have tested it with 2 wireless laptops and another desktop computer connected through the ethernet). How I tested this is by pinging google through the cmd function on the computers. A stable ping and read every second, and then blocks of 'Request Timed Out' on all the computers, at the same time as the hiccup, aside from the obvious of not being able to browse the internet. The hiccup usually lasts anywhere between 5-30 seconds of down time. And after that, the devices function as if nothing ever happened.
My computer never had major changes to it's drivers or anything deep within it. Double checked any settings or other softwares that could be affecting it, cpu/ram/disk usage all more than good to go. I've tried contacting the OBS admins/technicians (The software I use to stream) and sent them every log file I could find. These hiccups don't necessarily crash OBS so there is no crash log or error that pops up. It literally just loses connection until the hiccups over for it to reconnect. With every detail I could provide, the admins have reassured me that this was a network issue out of their hands after testing with different versions, quality settings, ingest servers, etc. If anybody knows a thing or two about streaming, I've already done a test to see which ingest servers are the most compatible for my location. Full 100% on San Francisco, Seattle, and LA servers. All of them have given me hiccups.
Next, I've tried contacting my ISP, Telus. I've been on Internet 50 for a good number of years and haven't changed even now. More than confident that the speed is capable for what I'm attempting. But just for tests, changing the amount of data I upload in the software didn't seem to help either. Whenever these hiccups occur, it never gets detected by their troubleshooting protocols. I've had the past 5 days with at least 3-9 hiccups each day and the customer service reps say there's nothing wrong with the modem, nothing in the past 24 hours of the modem's history or even in the past 30 days with the exception of a manual reset. The manual reset was when I called in a senior technician to replace the modem from a T2200H to the recent T3200M. I was hoping the T2200h was getting faulty because I was getting some bufferbloats on my speed test. The T3200M definitely helped lower the bufferbloating but it didn't fix the hiccups. Everytime I do a speedtest though on various sites, they're all reading strong and what I should be getting, even during a stream. The technician also ran some tests and said there was nothing abnormal so he leaned towards Twitch.tv being the issues, like the servers being over populated and stuff like that. The first day after the change was fine but the hiccup occurred again on the next attempt to stream. Called the customer services again immediately when it occured but I'm told there's nothing on their side. I'm just thinking how this is possible? I'm not the most knowledgeable when it comes to this field of work but I can't wrap my head around the modem or something on the ISP's side that's not at fault. If I'm streaming to Twitch, and there's a hiccup that causes all the devices in the house to simultaneously lose connection, would that not be modem/ISP? There's a chance it might not be but I'm running low on options. Checked the modem settings, played with dns, firewall exceptions, etc. but nothing ever changed.
The hiccups seemed more frequent during a 2-6pm PST time period but I've had tests running late in the night/morning with a hiccup or two. If Telus or Twitch were too saturated during the day then I understand but never have I had this problem in the past 2 years. 100% confident I am not using up all the bandwidth as I'm only sending 2-2.5 mb/s. Contacting Twitch isn't the easiest thing either because from their side it sounds like I'm having software or ISP issues. And contacting Telus, they'll tell me it's the software or Twitch. An endless Bermuda Triangle. I just need to know who to contact and how to bypass all the troubleshooting 'have you turn off the modem and turn it back on' steps.
I've also tried seeing if peer 2 peer games were causing the issue, as the networks can be more finicky then dedicated servers, but the choice in game and it's connection type didn't seem to make a difference as sometimes I'm just browsing through the internet with the stream on a test and a hiccup occurs. I just don't know what major changes could have been made around the beginning of August for me to consistently drop every stream.
A long read, I know. But I really would like some help cause I've been working on this ever since August and I've just about tried everything on my end. If there absolutely is nothing I could do, then there's nothing I could do. Thank you to everyone patient enough to read this.
https://bhzof35755.i.lithium.com/t5/image/serverpage/image-id/6422i3B6B8C1E93259F98/image-size/large?v=1.0&px=999
https://bhzof35755.i.lithium.com/t5/image/serverpage/image-id/6423i3491043760A7B591/image-size/large?v=1.0&px=999
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Streaming-on-Twitch-tv-causes-internet-to-disconnect-on-all/m-p/78041#M13574)
Just for a bit of back story, I've been streaming on Twitch.tv for the past 2 years with no major problems, aside from software or computer ones. But roughly 2-3 months ago, around August, I've been getting these weird hiccups from anywhere between 30 minutes into the stream or 3 hours in (most are withing an hour). When the hiccups happen, I start dropping frames and then eventually the software disconnects. I understand if the software somehow had a malfunction or the network stability wasn't there but I just straight up lose connection to the internet.
But I've noticed that it's not just my streaming computer (connected through the Ethernet) that loses it. I could be playing online on my ps4 (wireless) and it loses connection at the same time. My phone switches from Wifi to Data and the same thing to other devices (have tested it with 2 wireless laptops and another desktop computer connected through the ethernet). How I tested this is by pinging google through the cmd function on the computers. A stable ping and read every second, and then blocks of 'Request Timed Out' on all the computers, at the same time as the hiccup, aside from the obvious of not being able to browse the internet. The hiccup usually lasts anywhere between 5-30 seconds of down time. And after that, the devices function as if nothing ever happened.
My computer never had major changes to it's drivers or anything deep within it. Double checked any settings or other softwares that could be affecting it, cpu/ram/disk usage all more than good to go. I've tried contacting the OBS admins/technicians (The software I use to stream) and sent them every log file I could find. These hiccups don't necessarily crash OBS so there is no crash log or error that pops up. It literally just loses connection until the hiccups over for it to reconnect. With every detail I could provide, the admins have reassured me that this was a network issue out of their hands after testing with different versions, quality settings, ingest servers, etc. If anybody knows a thing or two about streaming, I've already done a test to see which ingest servers are the most compatible for my location. Full 100% on San Francisco, Seattle, and LA servers. All of them have given me hiccups.
Next, I've tried contacting my ISP, Telus. I've been on Internet 50 for a good number of years and haven't changed even now. More than confident that the speed is capable for what I'm attempting. But just for tests, changing the amount of data I upload in the software didn't seem to help either. Whenever these hiccups occur, it never gets detected by their troubleshooting protocols. I've had the past 5 days with at least 3-9 hiccups each day and the customer service reps say there's nothing wrong with the modem, nothing in the past 24 hours of the modem's history or even in the past 30 days with the exception of a manual reset. The manual reset was when I called in a senior technician to replace the modem from a T2200H to the recent T3200M. I was hoping the T2200h was getting faulty because I was getting some bufferbloats on my speed test. The T3200M definitely helped lower the bufferbloating but it didn't fix the hiccups. Everytime I do a speedtest though on various sites, they're all reading strong and what I should be getting, even during a stream. The technician also ran some tests and said there was nothing abnormal so he leaned towards Twitch.tv being the issues, like the servers being over populated and stuff like that. The first day after the change was fine but the hiccup occurred again on the next attempt to stream. Called the customer services again immediately when it occured but I'm told there's nothing on their side. I'm just thinking how this is possible? I'm not the most knowledgeable when it comes to this field of work but I can't wrap my head around the modem or something on the ISP's side that's not at fault. If I'm streaming to Twitch, and there's a hiccup that causes all the devices in the house to simultaneously lose connection, would that not be modem/ISP? There's a chance it might not be but I'm running low on options. Checked the modem settings, played with dns, firewall exceptions, etc. but nothing ever changed.
The hiccups seemed more frequent during a 2-6pm PST time period but I've had tests running late in the night/morning with a hiccup or two. If Telus or Twitch were too saturated during the day then I understand but never have I had this problem in the past 2 years. 100% confident I am not using up all the bandwidth as I'm only sending 2-2.5 mb/s. Contacting Twitch isn't the easiest thing either because from their side it sounds like I'm having software or ISP issues. And contacting Telus, they'll tell me it's the software or Twitch. An endless Bermuda Triangle. I just need to know who to contact and how to bypass all the troubleshooting 'have you turn off the modem and turn it back on' steps.
I've also tried seeing if peer 2 peer games were causing the issue, as the networks can be more finicky then dedicated servers, but the choice in game and it's connection type didn't seem to make a difference as sometimes I'm just browsing through the internet with the stream on a test and a hiccup occurs. I just don't know what major changes could have been made around the beginning of August for me to consistently drop every stream.
A long read, I know. But I really would like some help cause I've been working on this ever since August and I've just about tried everything on my end. If there absolutely is nothing I could do, then there's nothing I could do. Thank you to everyone patient enough to read this.
https://bhzof35755.i.lithium.com/t5/image/serverpage/image-id/6422i3B6B8C1E93259F98/image-size/large?v=1.0&px=999
https://bhzof35755.i.lithium.com/t5/image/serverpage/image-id/6423i3491043760A7B591/image-size/large?v=1.0&px=999
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Streaming-on-Twitch-tv-causes-internet-to-disconnect-on-all/m-p/78041#M13574)