wireless
11-29-2017, 05:24 PM
A bit of background to the situation:
I moved to a new condo offering 1 year's free service for Telus Home Services which includes TV, a home phone and internet
Since I've moved in, I've been charged every month for all 3 services
I've called in multiple times and over the last 2 months, they've slowly added the discounts to Internet and TV, except home phone - still being charged for that
Outstanding charges plus late charges are still unresolved
I got an email today threatening disconnection if I don't pay the outstanding billSteps I've taken
Called every month multiple times to have the issue resolved - the usual response is "we'll get that fixed", "you'll see the changes in 24/48 hours", "you'll see the changes on the next bill"
Used the Twitter support twice - no action or response from them
Used the escalation form twice - no action or response from themI've heard about further escalation with the CRTC - that's probably my next step. I'm losing my mind every month when I get a new bill and find that I'm still get charged for free services AND have a late charge for the previous bill. Any advice anyone can give me on this would be great.
Thanks!
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/3-months-of-wrong-charges-still-unresolved-please-help/m-p/79308#M13986)
I moved to a new condo offering 1 year's free service for Telus Home Services which includes TV, a home phone and internet
Since I've moved in, I've been charged every month for all 3 services
I've called in multiple times and over the last 2 months, they've slowly added the discounts to Internet and TV, except home phone - still being charged for that
Outstanding charges plus late charges are still unresolved
I got an email today threatening disconnection if I don't pay the outstanding billSteps I've taken
Called every month multiple times to have the issue resolved - the usual response is "we'll get that fixed", "you'll see the changes in 24/48 hours", "you'll see the changes on the next bill"
Used the Twitter support twice - no action or response from them
Used the escalation form twice - no action or response from themI've heard about further escalation with the CRTC - that's probably my next step. I'm losing my mind every month when I get a new bill and find that I'm still get charged for free services AND have a late charge for the previous bill. Any advice anyone can give me on this would be great.
Thanks!
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/3-months-of-wrong-charges-still-unresolved-please-help/m-p/79308#M13986)