Wireless digital box not rebooting

[wireless]

So my upstairs tv has the wireless digital box. And I had an error code 0. So I attempted to restart the box. I followed the instruction on the screen, clicked the ok button on the box, and then held down the sync button for 10 seconds. Nothing happened. I just get another screen after a bit saying I should restart my digital box. The main tv downstairs is ok, that’s working.

So how do I get my wireless box to work again?

More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Wireless-digital-box-not-rebooting/m-p/80179#M14285)