IVR changes?

[wireless]

When did they change IVR now there are only two options either tech support or everything else https://bhzof35755.i.lithium.com/i/smilies/16x16_cat-sad.png


More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/IVR-changes/m-p/82116#M14914)