wireless
02-01-2018, 03:53 AM
Couple months ago called telus to switch to pure fibre. They told me it wasnt available. I told them it was, as the person in our basement suite had it installed already and their box was in our living room. They said, well good then you already have it. They thought that was the end of it.
I contacted them again, saying...there are two suites in this house. We still need pure fibre upstairs. They said its not available in our area. I said it is.
Rinse and repeat a few times, getting no where.
After a couple weeks of this, I gave up for a long awhile.
Now a few weeks back, called telus to switch to pure fibre. After arguing with them about whether or not it is available here (another long conversation with a lot of people), they make an appointment for a couple days later. Next day, telus calls. Says they need to install the line before the technician can set up and that they will call me back later on or the next day to confirm if the appointment will go ahead or not (an appointment we had to miss work for). The night before the appointment I still had not heard from telus to confirm whether or not the appointment was going to happen, so I call again. New person says that the appointment was cancelled. So...she rebooked appointment. Told her that Telus needs to come run a line to the house as the one currently running to the house belongs to the basement suite. She says OK.
Telus calls the next day a few hours after the cancelled appointment to tell me that sorry he had to cancel the appointment earlier and needed to reschedule and have them come run the line. I told him that since he couldnt have let me know sooner, I already knew about the cancelled appointment and had already rescheduled. He said there was no reschedule on the account, so then rescheduled for the same time and date I made the night before with the telus lady. He also said, some telus people will be out to run the line so that is done before the install appointment. once again, my hope grew..only to get rammed back up my arse. Telus comes to install the line outside. I was at work, my fiance saw them working. Yay.
Saturday comes and the tech comes to switch us to purefibre and sure as dog poop, THERE WAS NO LINE RUN TO OUR HOUSE. So now many emails and phone calls later, I am still having this issue. Every time I get a manager to talk to, they have some days off and I get forgotten and nothing happens. I have been a very good telus customer for years and years and years (decades really). And I swear if this does not get resolved ASAFP, and by now a huge monetary incentive, I will GLADLY switch to a different company, even if I dont like their services either. I am so done with this run around bull**bleep**. A tech was out here today on another issue and said that when he looked up our account, that it says the work has been done. And it has not. I can not deal with this stupidity anymore. How hard can this be?!?!?!?!?!?!?!?!. Latest email said a manager would get back to me today. Today is almost over. Bed time is soon. One more day, one more telus fail.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/No-Competent-Customer-Service-Available/m-p/82382#M15034)
I contacted them again, saying...there are two suites in this house. We still need pure fibre upstairs. They said its not available in our area. I said it is.
Rinse and repeat a few times, getting no where.
After a couple weeks of this, I gave up for a long awhile.
Now a few weeks back, called telus to switch to pure fibre. After arguing with them about whether or not it is available here (another long conversation with a lot of people), they make an appointment for a couple days later. Next day, telus calls. Says they need to install the line before the technician can set up and that they will call me back later on or the next day to confirm if the appointment will go ahead or not (an appointment we had to miss work for). The night before the appointment I still had not heard from telus to confirm whether or not the appointment was going to happen, so I call again. New person says that the appointment was cancelled. So...she rebooked appointment. Told her that Telus needs to come run a line to the house as the one currently running to the house belongs to the basement suite. She says OK.
Telus calls the next day a few hours after the cancelled appointment to tell me that sorry he had to cancel the appointment earlier and needed to reschedule and have them come run the line. I told him that since he couldnt have let me know sooner, I already knew about the cancelled appointment and had already rescheduled. He said there was no reschedule on the account, so then rescheduled for the same time and date I made the night before with the telus lady. He also said, some telus people will be out to run the line so that is done before the install appointment. once again, my hope grew..only to get rammed back up my arse. Telus comes to install the line outside. I was at work, my fiance saw them working. Yay.
Saturday comes and the tech comes to switch us to purefibre and sure as dog poop, THERE WAS NO LINE RUN TO OUR HOUSE. So now many emails and phone calls later, I am still having this issue. Every time I get a manager to talk to, they have some days off and I get forgotten and nothing happens. I have been a very good telus customer for years and years and years (decades really). And I swear if this does not get resolved ASAFP, and by now a huge monetary incentive, I will GLADLY switch to a different company, even if I dont like their services either. I am so done with this run around bull**bleep**. A tech was out here today on another issue and said that when he looked up our account, that it says the work has been done. And it has not. I can not deal with this stupidity anymore. How hard can this be?!?!?!?!?!?!?!?!. Latest email said a manager would get back to me today. Today is almost over. Bed time is soon. One more day, one more telus fail.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/No-Competent-Customer-Service-Available/m-p/82382#M15034)