wireless
03-11-2018, 08:35 PM
I signed up for an Optik TV package in January. Offered free Superchannel for a month. We were told we could manage our channel packages online or by calling in. We have been unable to change channel packages/remove Super Channel by logging in and CSR is unable to remove/change due to a 'backend problem' that needs to be cleared. The first estimate for it to be fixed was 2 days at the end of January. Now we approach mid March, 5 phone calls later, still no solution or resolution in sight. Seriously regretting the 2 year contract. Not what I signed up for!!
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Optik-TV-can-t-change-channel-packages-backend-issue-of-Telus/m-p/83688#M15648)
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Optik-TV-can-t-change-channel-packages-backend-issue-of-Telus/m-p/83688#M15648)