wireless
03-23-2018, 11:53 PM
Our story: after a long discussion with our family we decided to give Telus another chance in November of 2017. They promised us a deal for the next 24 month. The deal promised so we stay was $87 monthly plus tax.
Three month later every bill is different and always $5-$7 more than promised. When I called them in January of 2018 which is two months after we got that deal, the person I spoke with said yes there is a discrepancy and said he would adjust everything so we pay less $7 next time going forward. The representative said, "I cant just add it as minus $7 but I will write it as a bundle discount". On January 26, 2018, we received an email from him stating on our $7 discount.
Two months later in March, our bill is over $7 again and I am calling to Telus. This time, as usual, I am on hold for over 40 minutes and by the end of that conversation, we spent 1 hour 30 minutes on the phone!!!
So the story short, on this phone conversation first girl was arguing that everything is as needed to be then after few minutes of counting she find the discrepancy and said she would transfer us to the manager so we don't have to go through this over again. Later, that manager Jessica answers and places us on hold again for half an hour (I guess she needs her time to prepare on what to say). There was no way t go through her, she was as stubborn as they get and all she told us "everyone before her was wrong"!!! Yes, you hear this correct, she said all the discounts are incorrect and this is what we have to pay now. Plus, all the bundle discounts were taken away from everyone! Yes from everyone in BC, so we can feel better!
In November when I wanted to cancel TELUS services they convinced us to stay and gave us 24-month "deal price" of $87 plus tax which should've been always $97.44 now I find that the deal of 24 months was a service agreement and as of now we can't cancel anything unless we pay $300!!! Yes, this is what you get after staying with the company for 10 years. They won't tell you all at one time then every time you call that new person would put all blame on the previous person. Our deal supposed to be $87 monthly for next 24 months. Now, comes March and we already pay $100. As you remember from January conversation we had a discount of minus $7. So, $87 plus 12% tax all comes to $97.44 monthly minus $7 discount should've been always $90.44!!! As of March 23rd, 2018 we were told our bill will be always $100.57 every month!!! I bet couple months later it will be $105 and so on and if you call them they will create another story saying "sorry it all changed again, now you pay this because everyone else paying the same!" THIS IS OUR STORY AS OF MARCH 2018 (customers of TELUS for over 10 years).
SHAME ON YOU TELUS!!! SHAME ON YOU!!!
P.S. Check your bills for the past 6 months and I bet you will find discrepancy too.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Comes-March-and-we-are-facing-the-same-1hr-phone-wait-increased/m-p/84087#M15831)
Three month later every bill is different and always $5-$7 more than promised. When I called them in January of 2018 which is two months after we got that deal, the person I spoke with said yes there is a discrepancy and said he would adjust everything so we pay less $7 next time going forward. The representative said, "I cant just add it as minus $7 but I will write it as a bundle discount". On January 26, 2018, we received an email from him stating on our $7 discount.
Two months later in March, our bill is over $7 again and I am calling to Telus. This time, as usual, I am on hold for over 40 minutes and by the end of that conversation, we spent 1 hour 30 minutes on the phone!!!
So the story short, on this phone conversation first girl was arguing that everything is as needed to be then after few minutes of counting she find the discrepancy and said she would transfer us to the manager so we don't have to go through this over again. Later, that manager Jessica answers and places us on hold again for half an hour (I guess she needs her time to prepare on what to say). There was no way t go through her, she was as stubborn as they get and all she told us "everyone before her was wrong"!!! Yes, you hear this correct, she said all the discounts are incorrect and this is what we have to pay now. Plus, all the bundle discounts were taken away from everyone! Yes from everyone in BC, so we can feel better!
In November when I wanted to cancel TELUS services they convinced us to stay and gave us 24-month "deal price" of $87 plus tax which should've been always $97.44 now I find that the deal of 24 months was a service agreement and as of now we can't cancel anything unless we pay $300!!! Yes, this is what you get after staying with the company for 10 years. They won't tell you all at one time then every time you call that new person would put all blame on the previous person. Our deal supposed to be $87 monthly for next 24 months. Now, comes March and we already pay $100. As you remember from January conversation we had a discount of minus $7. So, $87 plus 12% tax all comes to $97.44 monthly minus $7 discount should've been always $90.44!!! As of March 23rd, 2018 we were told our bill will be always $100.57 every month!!! I bet couple months later it will be $105 and so on and if you call them they will create another story saying "sorry it all changed again, now you pay this because everyone else paying the same!" THIS IS OUR STORY AS OF MARCH 2018 (customers of TELUS for over 10 years).
SHAME ON YOU TELUS!!! SHAME ON YOU!!!
P.S. Check your bills for the past 6 months and I bet you will find discrepancy too.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Comes-March-and-we-are-facing-the-same-1hr-phone-wait-increased/m-p/84087#M15831)