wireless
03-25-2018, 08:34 PM
tart Okay, we recently purchased a new house in Mahogany and moving there on April 2nd. So I was forced to cancel my services with TELUS. Today I also managed to find out there is no service box for TELUS at all. There are conduits coming to the house but the area doesn't have service box for TELUS at all. Non-existent if you will. WHEN IS THIS GOING TO BE FIXED?
Don't start dilemma that in some ways Shaw is better than TELUS. It's not.
TELUS has unbeatable speeds that are symmetric thanks to pure fibre nodes
TELUS has 4K TV
TELUS adds more traffic to customer connection if you order TV service from them adding 50 Mbit/sec (depending on how many TV boxes you have in your house)
TELUS has better loyalty team is also amazing (at least in terms of customer respect and acknowledging customers loyalty
TELUS has better promotionsThe reason why I am partially angry. I disappointed because I can't move my services there and the fact that one of my TELUS tech friends told me that state of affairs in terms of Infrastructure is even worse than I thought and I was hoping Tech Support & Loyalty team were wrong. Because its typical for field technicians know more than people on the phone at TELUS do.
Unfortunately, I find out that m street not only doesn't have an infrastructure, it doesn't have services boxes at all there for TELUS. I want you guys to fix that because Mahogany Lakeside living is the best communities in Calgary to live in and not having you there is, to say the least strange. It will be at torture current and future residents including myself there. As I am sure you well aware how Shaw operates usually. I already had an experience talking with disrespectful Shaw customers service when I called them, while not knowing that Welcome Home team and actual sales department operates separately. I don't like the fact that there is no TELUS one bit.
Please, guys, start working on wire Masters Way SE street there, not just for me but for everyone who lives in the community. People must have the right to choice and competition should remain healthy.
The developer of the Mahogany community is Hopewell Homes to make it easier for TELUS to make it happen. If TELUS needs any additional information I will be happy to share.
To summarize the problem:
Conduit in the house for TELUS connections does exist inside the house.
Service box for TELUS not Installed.Please make this discussion sticky and I would love TELUS update this discussion as they progress through the issue.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Mahogany-Community-expression-plans-discussion/m-p/84139#M15851)
Don't start dilemma that in some ways Shaw is better than TELUS. It's not.
TELUS has unbeatable speeds that are symmetric thanks to pure fibre nodes
TELUS has 4K TV
TELUS adds more traffic to customer connection if you order TV service from them adding 50 Mbit/sec (depending on how many TV boxes you have in your house)
TELUS has better loyalty team is also amazing (at least in terms of customer respect and acknowledging customers loyalty
TELUS has better promotionsThe reason why I am partially angry. I disappointed because I can't move my services there and the fact that one of my TELUS tech friends told me that state of affairs in terms of Infrastructure is even worse than I thought and I was hoping Tech Support & Loyalty team were wrong. Because its typical for field technicians know more than people on the phone at TELUS do.
Unfortunately, I find out that m street not only doesn't have an infrastructure, it doesn't have services boxes at all there for TELUS. I want you guys to fix that because Mahogany Lakeside living is the best communities in Calgary to live in and not having you there is, to say the least strange. It will be at torture current and future residents including myself there. As I am sure you well aware how Shaw operates usually. I already had an experience talking with disrespectful Shaw customers service when I called them, while not knowing that Welcome Home team and actual sales department operates separately. I don't like the fact that there is no TELUS one bit.
Please, guys, start working on wire Masters Way SE street there, not just for me but for everyone who lives in the community. People must have the right to choice and competition should remain healthy.
The developer of the Mahogany community is Hopewell Homes to make it easier for TELUS to make it happen. If TELUS needs any additional information I will be happy to share.
To summarize the problem:
Conduit in the house for TELUS connections does exist inside the house.
Service box for TELUS not Installed.Please make this discussion sticky and I would love TELUS update this discussion as they progress through the issue.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Mahogany-Community-expression-plans-discussion/m-p/84139#M15851)