wireless
03-26-2018, 11:55 PM
Good day,
Very recently I had Optik tv/phone/internet installed, in my condo unit. Every room has a telephone jack, with cat5 wire, along with a separate coax jack. All wires lead back to the utility area in my condo, where Telus installed their modem/router. I have two tv's, in separate rooms. In one room, the technician installed a physical cat5 jack in an existing telephone jack, and hard wired the optik tv box. In the second room, he connected the optiv tv box via wireless. I asked to have the second room hardwired, and he said they can only do one physical port install, any additional TV outlets will cost $100.
According to the Telus terms and conditions, it is stated:
https://www.telus.com/en/ab/support/article/terms-and-conditions
"Service installation, a $300 value, includes connection of up to 6 TVs and is free with a service agreement or purchase of a digital box or PVR ($100 for month-to-month service with no equipment purchase). If new or upgraded outlet/phone jacks are required, the charge will be $75 for each outlet/phone jack."
My question is, when Telus states free connection of six TV's, is that hardwired - assuming there is a wire/jack in the room? What does "If new or upgraded outlet/phone jacks are required" imply for $75?
I would love to have the second room hardwired, and based on what I read, i figured it would be at no charge, but perhaps I am misreading their terms.
Thank you for any help.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Optik-TV-install-How-many-physical-outlets-will-be-installed-for/m-p/84198#M15877)
Very recently I had Optik tv/phone/internet installed, in my condo unit. Every room has a telephone jack, with cat5 wire, along with a separate coax jack. All wires lead back to the utility area in my condo, where Telus installed their modem/router. I have two tv's, in separate rooms. In one room, the technician installed a physical cat5 jack in an existing telephone jack, and hard wired the optik tv box. In the second room, he connected the optiv tv box via wireless. I asked to have the second room hardwired, and he said they can only do one physical port install, any additional TV outlets will cost $100.
According to the Telus terms and conditions, it is stated:
https://www.telus.com/en/ab/support/article/terms-and-conditions
"Service installation, a $300 value, includes connection of up to 6 TVs and is free with a service agreement or purchase of a digital box or PVR ($100 for month-to-month service with no equipment purchase). If new or upgraded outlet/phone jacks are required, the charge will be $75 for each outlet/phone jack."
My question is, when Telus states free connection of six TV's, is that hardwired - assuming there is a wire/jack in the room? What does "If new or upgraded outlet/phone jacks are required" imply for $75?
I would love to have the second room hardwired, and based on what I read, i figured it would be at no charge, but perhaps I am misreading their terms.
Thank you for any help.
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Optik-TV-install-How-many-physical-outlets-will-be-installed-for/m-p/84198#M15877)