wireless
04-02-2018, 09:42 PM
Why does Telus refus to value it's small town clients? I live in Killam, AB and we have fibre optic lines running through our town from back when Alberta Government did it's infrastructure upgrades. All Telus needs to do is tap onto it and feed the lines to residential customers. Myself and many other I know are craving to get better internet and optik TV but because we are only 1000 people, Telus couldn't give a rats behind about us. They keep pumping up city speeds to astronomical numbers while we are still lucky to get 15 mbps at an insanely overpriced rate with a stupidly low data cap and satelite TV that is apparently likely to be cancelled once Telus' agreement with Bell lapses.
I want to give Telus business, and I want optik very badly, but the last 4 years of "it is coming to you soon" is getting very old very quickly, it's pathetic that unless you live in a city worthy of their attention, Telus doesn't care and won't give you half decent services. Ive talked to multiple customer service reps and apparently some supervisors who said our town was "on the list for upgrades".....all we got was a DSL upgrade from a unstable/unreliable 5mbps to a better 15 mbps, it was a start, but its nothing compared to what urban centers get....we may be small town folk, but we are still people and still want to have speeds capable of meeting our needs as well.
Does anyone else have the same frustration?
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/When-will-we-finally-get-optik-does-Telus-even-care/m-p/84440#M16006)
I want to give Telus business, and I want optik very badly, but the last 4 years of "it is coming to you soon" is getting very old very quickly, it's pathetic that unless you live in a city worthy of their attention, Telus doesn't care and won't give you half decent services. Ive talked to multiple customer service reps and apparently some supervisors who said our town was "on the list for upgrades".....all we got was a DSL upgrade from a unstable/unreliable 5mbps to a better 15 mbps, it was a start, but its nothing compared to what urban centers get....we may be small town folk, but we are still people and still want to have speeds capable of meeting our needs as well.
Does anyone else have the same frustration?
More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/When-will-we-finally-get-optik-does-Telus-even-care/m-p/84440#M16006)