Cannot set up service at new address

[wireless]

I am in the very stressful process of moving from a home i own to a rental property. I called to disconnect services at my current location and establish connection at my new location. I have been told that due to neglect of the previous tenant i am unable to connect services until the previous tenant deals with their account.
Before I share my thoughts on this I am interested to see if anyone has shared this experience?

More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Cannot-set-up-service-at-new-address/m-p/87697#M17493)