New 4k box recordings unavailable

[wireless]

Just got new boxes and now saying make sure the digital box and Pvr are connected to the network. Have tried unplugging modem and box but nothing seems to work. Have one digital box that telus was unable to connect red authorization code tried for 3+ hours wondering if has anything to do with my problem

More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/New-4k-box-recordings-unavailable/m-p/87724#M17512)