Billing and change of plans

[wireless]

I have been trying to contact with customer service for almost a month and waited for atleast 3 hours everytime and not even once they have answered! Do they even have customer service?? i am getting billed for things i dont even know about! What is this?? Tried email as well and no reply!

More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Billing-and-change-of-plans/m-p/87786#M17538)