Building internet disconneted

[wireless]

I am out of the country now n the internet has been disconneted the day before my departure n i needed the internet at that time. now my roommate needs it n i cannot go home for that. i tried calling the Telus international phone number and i was being cut off. That is very frustrating; anyone knows how to resolve that? n how can i add my roommate‘sname onto my account since i m out of thr country.

More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Building-internet-disconneted/m-p/90055#M18458)