remote compatability

[wireless]

I have a new sanyo roku TV and the service technician just tried to set it up with the telus remote. He said he tried to get the remote to synch with the TV but couldnt figure it out so I must use two remotes for now on. One to turn the TV off and on and volume up and down (the sanyo remote) and the telus one for the rest. So bascially have both remotes on my hands all the times if watching tv and adjusting volume at all. I am not sure what other items wont synch yet but expect i will need both remotes for many things. Very inconvenient to keep both on hand every single use and use them both for all the time to change channels and volume. Has anyone else had this where they just say sorry they aren't compatible and sorry about your luck you bought a tv that wont work with telus but you have a contract so stuck?


More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/remote-compatability/m-p/91072#M18879)