I Keep Being Charged for Movies I Never Ordered!

[wireless]

First off, I'm the only one in my home. No one else can order movies from my home. This is the 4th time a movie has been charged to my account that I never ordered! I have a PIN to order movies, yet somehow this keeps happening. I'm furious and close to cancelling my Telus account because I don't trust them. I'm very happy to pay for movies that I order, but I won't be scammed like this. The last time I got Telus to refund me the money, I could tell they barely believed me. They could somehow see the amount of time the movies had been watched, but I swear on all that is holy that I never bought them, or watched them (they were not even movies I'd be interested in). Has this happened to anyone else? My DVR sometimes records things I never set it to record. Could a DVR malfunction cause On Demand movies to be ordered?


More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/I-Keep-Being-Charged-for-Movies-I-Never-Ordered/m-p/94666#M20497)