Optik TV PVR not accessible remotely

[wireless]

I have used Optik TV app successfully in the past without problems, remotely setting recordings, etc. Suddenly it has stopped working. I can access my account though the app but when I try to set up a new recording or delete old recordings it states "unable to schedule recording, please try again later - error:1-48-461". I have tried for several days without luck. The PVR listing on the app does not match the PVR listing on the box as I was able to manually delete and manually set up recordings. I rebooted the whole system including modem and PVR. When I went to the PVR box to reset my Optik Tv account it says confirmation e-mail sent but one is never received despite trying three separate e-mails. I would really like to get this working again. I have tried logging into my Telus account instead and I can get in to the PVR but it is still incorrect and I can't delete shows, nor set up any remote recordings. Any ideas??


More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Optik-TV-PVR-not-accessible-remotely/m-p/95454#M20840)