wireless
07-05-2021, 12:50 PM
,l Since "upgrading" to Telus PureFibre sometime in 2019 (I think), the speed and connectivity in my house has been very poor. Recently my Windows desktop machiine kept dropping the WiFi connection, so I called the help line, and spoke to technicians in other parts of the planet. Eventually one of them dispatched a new modem to my home, suggesting that perhaps my modem was faulty. I received a new T3200M model, same as the previous one I had. I installed it, it seemed to make no difference with respect especially to my Windows desktop machine.
My Windows desktop is located on the same floor as my modem, and there is also a set of two boosters on this modem. With all this firepower, I should be experiencing lightspeed connectivity. Frustrated beyond belief, I took my desktop to Memory Express for a cleanup and checkup, and the technician there found no problem with the wireless function on the motherboard of my desktop. I now have a nicely cleaned up desktop that can barely get one bar of connectivity from a modem with boosters on the same floor as the desktop.
What I need is a technician to come to my house to investigate the wireless setup here. Because I don't have fibre cabling in my house, my PureFibre setup was done using cable outlets. I do not want to call Telus tech support again and run through this entire scenario with a technician somewhere else outside of North America. I would like a technician dispatched to my house to check the connectivity within. I have been paying extra for this service for two years with nothing to show for it. If Telus can't help, I need to consider switching to another provider, which would be sad because I've used Telus internet since 1998.
What can I do to make that happen?
More... (https://forum.telus.com/t5/Internet-Home-Phone/Very-poor-WiFi-connectiivity-am-on-PureFibre-need-a-techician-to/m-p/119390#M29495)
My Windows desktop is located on the same floor as my modem, and there is also a set of two boosters on this modem. With all this firepower, I should be experiencing lightspeed connectivity. Frustrated beyond belief, I took my desktop to Memory Express for a cleanup and checkup, and the technician there found no problem with the wireless function on the motherboard of my desktop. I now have a nicely cleaned up desktop that can barely get one bar of connectivity from a modem with boosters on the same floor as the desktop.
What I need is a technician to come to my house to investigate the wireless setup here. Because I don't have fibre cabling in my house, my PureFibre setup was done using cable outlets. I do not want to call Telus tech support again and run through this entire scenario with a technician somewhere else outside of North America. I would like a technician dispatched to my house to check the connectivity within. I have been paying extra for this service for two years with nothing to show for it. If Telus can't help, I need to consider switching to another provider, which would be sad because I've used Telus internet since 1998.
What can I do to make that happen?
More... (https://forum.telus.com/t5/Internet-Home-Phone/Very-poor-WiFi-connectiivity-am-on-PureFibre-need-a-techician-to/m-p/119390#M29495)