Unable to connect to home router

[wireless]

Okay. Clearly I have a telus phone. My parents, and my house both use telus routers. When I try to connect to my own home router, it asks me to "sign in to wifi network" and gives me two options, if I'm a new customer or returning. If I click returning, the web page crashes. If I click new, the page turns French, and it starts trying to sell me a telus package. I've already tried unplugging the router and plugging it back in. I'm very frustrated. Please help.

More... (https://forum.telus.com/t5/Internet-Home-Phone/Unable-to-connect-to-home-router/m-p/119278#M29458)