wireless
09-21-2021, 03:26 PM
Hi!
I'd like to not spend hours on hold with Telus. I have a non-urgent issue that is complex and cannot be achieved through self-serve. What communication method can I use to achieve this?
Specifically, I'd like to convert an account that I have with Telus into a corporate account, remove my name from the account, and merge the account with an existing corporate account. Complex, right? NOT something I can find in the support pages and NOT something that is going to be quick/easy. I don't mind if it takes a week.
I'd just rather not wait for 4 hours on hold to be transferred 15 times and be told that no one in the entire organization knows what to do (my usual experience with Telus).
More... (https://forum.telus.com/t5/Internet-Home-Phone/Support-email-address-for-account-billing-issues/m-p/120869#M29868)
I'd like to not spend hours on hold with Telus. I have a non-urgent issue that is complex and cannot be achieved through self-serve. What communication method can I use to achieve this?
Specifically, I'd like to convert an account that I have with Telus into a corporate account, remove my name from the account, and merge the account with an existing corporate account. Complex, right? NOT something I can find in the support pages and NOT something that is going to be quick/easy. I don't mind if it takes a week.
I'd just rather not wait for 4 hours on hold to be transferred 15 times and be told that no one in the entire organization knows what to do (my usual experience with Telus).
More... (https://forum.telus.com/t5/Internet-Home-Phone/Support-email-address-for-account-billing-issues/m-p/120869#M29868)