wireless
03-19-2022, 07:33 PM
Received an Arcadyan AX central WIFI device. We did not order it. There was no warning from telus that it was coming. I called about it. The rep did not know anything about it. Nothing is noted on my account. She "guessed" that I could just install it and ship beck the old one.
Three questions:
What do I do with this?
Am I going to get a surprise on my bill because of this?
Why is it impossible to simply send an email to telus asking about this issue, forcing me to go to a public forum instead?
Thank you
Please contact me directly, don't reply on this forum.
More... (https://forum.telus.com/t5/Internet-Home-Phone/Arcadyan-device-received-without-warning/m-p/124569#M30904)
Three questions:
What do I do with this?
Am I going to get a surprise on my bill because of this?
Why is it impossible to simply send an email to telus asking about this issue, forcing me to go to a public forum instead?
Thank you
Please contact me directly, don't reply on this forum.
More... (https://forum.telus.com/t5/Internet-Home-Phone/Arcadyan-device-received-without-warning/m-p/124569#M30904)