Why havent i got fibre even though theres a Fiber box on my road.

[wireless]

So for the past 9-10 years in my area telus has been giving me only Copper aka DSL For the last 9-10 years Even though theres close to 3 fttp box in my area, and telus hasnt given me a proper answer since everyone has filled out the form that requests for FIbre in my area instead were stuck using the slow 150 or 75 speed. Does anyone know who i should get into contact with. Because i havent gotten a single answer i asked the city they said telus hasnt requested anything. and they got me in contact with someone from telus who tried. So i was wondering if i could complain to HR or email someone that can Help. i have been trying to get answer for 9-10 years they gave the new houses that are next to me fibre. But they cant give to us people who have been waiting close to 9-10 years.
If anyone can help Thank you i would appericate any help.


More... (https://forum.telus.com/t5/Internet-Home-Phone/Why-havent-i-got-fibre-even-though-theres-a-Fiber-box-on-my-road/m-p/124771#M30978)