wireless
04-04-2022, 09:30 AM
Please bear with me and my rant, any help and insight are greatly appreciated... As a super un-tech-savvy person, I'm going crazy with all the scary things I'm reading online! (Hackers, spyware, viruses, etc.)
Twice now I have recieved a notification on "My Wifi" app alerting me to a new device connecting to my network.
First time it happened, I freaked out since it said "Unknown Device" and blocked + removed it before I was able to call tech support for further troubleshooting. It happened as soon as I rebooted my actiontec t3200m router.
Called tech support the next day and no help was provided.
Earlier today I recieved another notification of a new device on my network. When I clicked into it, it gives me the name "Apple Mobile Device" and under the operating system it says "iOS" with no further info. Device type is Mobile.
I cross-referenced all my connected devices and all my apple devices are named and accounted for.
I noticed that of the devices I recognize, they all give further info such as the current iOS 14.0 AZURE etc. With the device having my customized names. The new device name seems eerily generic (Apple Mobile Device) and I feel as if this information is being spoofed.
This time I truly feel I have gone too far off the deep end. Online searches are very intimidating in people suggesting virtual attacks, hackers etc.
Of note - the IP address of this "Apple Mobile Device" was the exact same as one of the iPhones I hadn't turned on for a week. However, their MAC addresses were completely different.
When I turned on the corresponding iPhone with the same IP, my IP address immediately changed...
Calling tech support was no help, they said all they could see on their end from the Mac address I provided was "unknown device". They told me they would escalate and perhaps call me back. In the meantime, I should just pause the device and leave it on my network for troubleshooting on their end.
My main fear is: am I being hacked through my pc or another infected device? I download movies etc. But use antivirus.
Please help. I really fell down the rabbit hole too far on this one and scared myself sh*tless by reading too many prospective scenarios.
Nobody has my physical wifi password. I am certain. I have changed that but not the default password for the router access (admin) as it seems safe enough.
More... (https://forum.telus.com/t5/Internet-Home-Phone/Help-Unknown-Devices-on-Wifi/m-p/124889#M31020)
Twice now I have recieved a notification on "My Wifi" app alerting me to a new device connecting to my network.
First time it happened, I freaked out since it said "Unknown Device" and blocked + removed it before I was able to call tech support for further troubleshooting. It happened as soon as I rebooted my actiontec t3200m router.
Called tech support the next day and no help was provided.
Earlier today I recieved another notification of a new device on my network. When I clicked into it, it gives me the name "Apple Mobile Device" and under the operating system it says "iOS" with no further info. Device type is Mobile.
I cross-referenced all my connected devices and all my apple devices are named and accounted for.
I noticed that of the devices I recognize, they all give further info such as the current iOS 14.0 AZURE etc. With the device having my customized names. The new device name seems eerily generic (Apple Mobile Device) and I feel as if this information is being spoofed.
This time I truly feel I have gone too far off the deep end. Online searches are very intimidating in people suggesting virtual attacks, hackers etc.
Of note - the IP address of this "Apple Mobile Device" was the exact same as one of the iPhones I hadn't turned on for a week. However, their MAC addresses were completely different.
When I turned on the corresponding iPhone with the same IP, my IP address immediately changed...
Calling tech support was no help, they said all they could see on their end from the Mac address I provided was "unknown device". They told me they would escalate and perhaps call me back. In the meantime, I should just pause the device and leave it on my network for troubleshooting on their end.
My main fear is: am I being hacked through my pc or another infected device? I download movies etc. But use antivirus.
Please help. I really fell down the rabbit hole too far on this one and scared myself sh*tless by reading too many prospective scenarios.
Nobody has my physical wifi password. I am certain. I have changed that but not the default password for the router access (admin) as it seems safe enough.
More... (https://forum.telus.com/t5/Internet-Home-Phone/Help-Unknown-Devices-on-Wifi/m-p/124889#M31020)